- Sole owner and decision maker for onboarding and support at multi million dollar Dental software startup, reporting directly to CTO.- Oversaw day-to-day production activities in accordance with business objectives.- Defined, implemented, and revised operational policies and guidelines.- In charge of researching and presenting support software and processes to company executives.- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.- Set team and individual KPIs, and provided regular, actionable feedback.- Analyzed technology, resource needs and market demand to plan and assess feasibility of company projects.- Responsible for managing integration of various software solutions and plugins into existing CRM and other systems to empower support staff.- Created, implemented, and managed basic operating procedures and processes to maximize productivity and reduce operational costs.- Provided support related insights to product and technical teams to improve scalability of support team.- Interviewed and directly hired support staff to take phone calls, answer live support chats, and respond to emails.- Established reasonable company level SLAs by identifying impact levels for incoming support requests and implementing routing strategies (level 1, 2, and 3 support paths).- Increased workplace efficiency by improving time management, quality standards, and communication within the company by proactively presenting tips and lessons learned for improved company culture.- Handled relationships/agreements with external partners and vendors.- Monitored budget and utilized operational resources.- Negotiated price and service with customers and vendors to decrease expenses and increase profit.

- Lead Analyst for onboarding at a Dental software startup, reporting to the CTO.- Conducted daily operational analysis, aligning activities with business objectives and overseeing a team of 3.- Developed data-driven policies, increasing efficiency.- Researched and presented analytics tools to executives, influencing decisions.- Optimized procedures through data, boosting productivity by and reducing costs.- Set and monitored data-driven KPIs, improving team performance.- Analyzed tech trends and market demand, assessing project feasibility.- Managed data integration into CRM, enhancing data quality.- Designed cost-effective, data-driven procedures, reducing costs.- Provided data insights to product teams, enhancing support scalability.- Conducted interviews and hired G staff, using data to optimize recruitment.- Developed data-driven SLAs, improving response time.- Enhanced workplace efficiency through data analytics.- Managed data-driven relationships with external partners and vendors.- Administered a budget and used data to optimize resources.- Negotiated data-driven service agreements, reducing expenses and increasing profit.

- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.- Contributed to success in all areas of the store and team by training in different roles to fill in whenever support is needed.- Interpreted clients' needs and introduced services to fit specific requirements.- Drove sales through sampling initiatives, suggestive selling, and communication of promotional items and specials.- Kept detailed records of project progress, discrepancies and other funding issues.- Assisted with staff training to enforce quality, safety, and sanitation guidelines.