Workforce Services Analyst
Current
Jul 2023 - Present
AeroLeads people directory · profile
Imran Hashmi Email & Phone Number
Workforce Services Analyst
at
Accenture
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Current company
Role
Workforce Services Analyst
Location
Mumbai, Maharashtra, India
Company size
Who is Imran Hashmi? Overview
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Quick answer
Imran Hashmi is listed as Workforce Services Analyst at Accenture, a with 407706 employees, based in Mumbai, Maharashtra, India. AeroLeads shows a matched LinkedIn profile for Imran Hashmi.
Imran Hashmi previously worked as Service Delivery Operations Analyst at Accenture and Service Management Analyst at Accenture. Imran Hashmi holds Bachelor Of Commerce - Bcom, Business, Management, Marketing, And Related Support Services, B from University Of Mumbai.
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Email format at Accenture
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Accenture
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Profile bio
About Imran Hashmi
Started journey with customer service advisor to Real Time Analyst (part of WFM candidate and part of MIS)
Current workplace
Imran Hashmi's current company
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Accenture
10 roles
Imran Hashmi work experience
A career timeline built from the work history available for this profile.
Service Delivery Operations Analyst
Feb 2024 - Jun 2024
Service Management Analyst
Jul 2023 - Jan 2024
Sr.Associate Wfm Real Time Analyst
Sep 2022 - Jul 2023
Operations Reporting Analyst
Nov 2021 - Aug 2022
Rta & Associate Mis
Worked as an Associate Analyst (RTA) & Associate MISMonitor schedule adherence and call time threshold guidelines by line of business.Maintain scheduling with real time updates and adjustments to agent schedules.Intraday reportings.
May 2019 - Oct 2021
Real Time Analyst Executive
Coordinates appropriate staffing allocation and availability of call center staff in order to achieve service level objectives.Monitors site to ensure optimal staffing levels.Adjust intraday forecasts derived from understood business drivers to determine required staffing levels by projecting call volumes, call duration, and required staffing levels using current trends and historical data.Administers volume contingency action plans as deemed necessary and appropriate.Runs and analyzes reports with the result of making recommendations for adjusting staffing levels to meet departmental productivity.Facilitates real-time discussions with necessary stakeholders.Completes root-cause analysis to determine and quantify reasons for forecast variance and recommends changes to enhance forecast accuracy and effectiveness.Keys daily exceptions requests, updates schedules and responds to escalated issues and ad-hoc requests.Preparation of Child Forecast Group Bi-Hourly Reports using CFG tool.Preparation & Updation of Clearing House for updation of Agents Schedules on Real Time.Updation of agent’s exceptions in Verint tool on Real Time.Updation of Agents over Time Schedules in Verint tool on Real Time as per need & requirement.
Dec 2018 - Apr 2019
Associate Analyst
Worked as an Associate Analyst (RTA).Monitor schedule adherence and call time threshold guidelines by line of business.Maintain scheduling with real time updates and adjustments to agent schedules.Intraday reportings.
Sep 2017 - Nov 2018
Real Time Analyst
Worked as an Analyst (RTA) from 13th Sept’ 2017.Monitor schedule adherence and call time threshold guidelines by line of business.Maintain scheduling with real time updates and adjustments to agent schedules.Intraday reportings.
Jul 2017 - Aug 2017
Customer Service Advisor
The Minacs Group
Answering inbound calls of Idea Telecom post-paid for the customer’s queries related to product & process.Upsell, VAS, Plans & Packs as per the customer’s need.Resolving customer’s unsolved issues and raising complaints where ever applicable.Handled Outbound Calls of MNP (Retention).
May 2015 - Jun 2017
Team & coworkers
Colleagues at Accenture
Other employees you can reach at accenture.com. View company contacts for 407706 employees →
ES
Erich Schuetz
Colleague at AccentureSt Charles, Missouri, United States
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SG
Sergi Garcia Parra
Colleague at AccentureGreater Barcelona Metropolitan Area, Spain
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SY
Shruti Yadav
Colleague at AccentureHyderabad, Telangana, India
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SP
Salvatore Piazzolla
Colleague at AccentureBarletta, Apulia, Italy
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SS
Shalu Sangwan
Colleague at AccentureDelhi, India
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DC
Divya Chittiprolu
Colleague at AccentureHyderabad, Telangana, India
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NP
Nick Panepucci
Colleague at AccentureWashington, District Of Columbia, United States
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AK
Aditya K.
Colleague at AccentureMumbai, Maharashtra, India
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KK
Karthick K
Colleague at AccentureChennai, Tamil Nadu, India
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PC
Parimala Chikkala
Colleague at AccentureBengaluru, Karnataka, India
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Erich Schuetz
Colleague at AccentureSt Charles, Missouri, United States
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SG
Sergi Garcia Parra
Colleague at AccentureGreater Barcelona Metropolitan Area, Spain
View →
SY
Shruti Yadav
Colleague at AccentureHyderabad, Telangana, India
View →
SP
Salvatore Piazzolla
Colleague at AccentureBarletta, Apulia, Italy
View →
SS
Shalu Sangwan
Colleague at AccentureDelhi, India
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DC
Divya Chittiprolu
Colleague at AccentureHyderabad, Telangana, India
View →
NP
Nick Panepucci
Colleague at AccentureWashington, District Of Columbia, United States
View →
AK
Aditya K.
Colleague at AccentureMumbai, Maharashtra, India
View →
KK
Karthick K
Colleague at AccentureChennai, Tamil Nadu, India
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PC
Parimala Chikkala
Colleague at AccentureBengaluru, Karnataka, India
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3 education records
Imran Hashmi education
Bachelor Of Commerce - Bcom, Business, Management, Marketing, And Related Support Services, B
Hsc, Business/Commerce, General, A
Maharashtra State Board
Ssc, Language Maths Science Social Science, A
Maharashtra State Board
FAQ
Frequently asked questions about Imran Hashmi
Quick answers generated from the profile data available on this page.
What company does Imran Hashmi work for?
Imran Hashmi works for Accenture.
What is Imran Hashmi's role at Accenture?
Imran Hashmi is listed as Workforce Services Analyst at Accenture.
Where is Imran Hashmi based?
Imran Hashmi is based in Mumbai, Maharashtra, India while working with Accenture.
What companies has Imran Hashmi worked for?
Imran Hashmi has worked for Accenture, Lumina Datamatics, Sitel Group, Tech Mahindra, and Teleperformance.
Who are Imran Hashmi's colleagues at Accenture?
Imran Hashmi's colleagues at Accenture include Erich Schuetz, Sergi Garcia Parra, Shruti Yadav, Salvatore Piazzolla, and Shalu Sangwan.
How can I contact Imran Hashmi?
You can use AeroLeads to view verified contact signals for Imran Hashmi at Accenture, including work email, phone, and LinkedIn data when available.
What schools did Imran Hashmi attend?
Imran Hashmi holds Bachelor Of Commerce - Bcom, Business, Management, Marketing, And Related Support Services, B from University Of Mumbai.
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