Key Roles - Recruit students from across India who wish to pursue their higher studies in the UK. Manage relations with agent.

I answered calls, helped customers place order over the phone, got recognised for the efforts I put in the role, I then moved to the non call process where I answered webchats and replied to emails.

Restarted my career in the service industry with Tech Mahindra’s. Worked as a customer service advisor.

With all that I learnt all these years, in terms of Independence, managing odds, communication skills, customer service skills, reporting etc. I was all strong to go for the big fly. I started a small set up in 2012. I took up stitching consignments (Job work) of ladies kurtis. Invested one year in understanding the marketing making relations with clients, identifying my ability to deliver based on market demands. With utter confidence and loads of research in 2013 changed from 3rd party job worker to a 1st party garment manufacturer.

Answered customer queries over the phone, resolved matters related to billing, network, handset etc. I earned a lot of recognition here. Got exposure to Microsoft Office for the first time. Until now computers was just like a tv screen. But in this organisation I enjoyed learning and making reports. I was involved in making data for management meets. All thanks to the teachers there, who taught me reporting and then trusted me with the raw data to make it look sensible. This phase gave me a lifestyle. Besides I was a father of 2 now.

This is where the journey of my life restarted. I was married now. Could no longer survive in the UAE. Had to come back to start up a family. With all the odds gulf taught me, I was well prepared to implement my learnings. I started with the US shifts. Worked at nights. Answered to queries over the phone. This field was absolutely new to me, so the learning was fun. This job helped me to make a ground for myself. I felt I should now think of a future. This phase taught me to take decisions, implement actions and move towards success.

#Dubai, well known for it's multi cultural hub. I served as a cashier in a store at a gas station. During the stay in UAE, I served in gas stations situated in Dubai, Sharjah, Jebel Ali. As a part of my job I was responsible for handling cash, maintaining stocks, managing inventories. I was 19 when i flew to Dubai. This phase of life made me independent and strong to stand all odds alone.

Served as a counter sales staff for a small firm known as Kalinga Cosmetics. The main product was Kenzo perfumes. I was also responsible to support sales of another brand under this company, which was Pierre Cardin cosmetics. I represented my company in various outlets across the city