Imran Khan Email and Phone Number

Achievements• Delivery of global SOP process standardization end 2 end • Global design model (GDM) deployment for core business• Business Development enhanced via digitalization of ecommerce platform, Growth of 15% in revenue generation.• Securing new business, as well as increase in organic growth via ecommerce• Weekly, monthly meetings with clients, partners.• Product inventory management streamlined 98% reducing unwanted inventory. • Trade Import & Export compliance GDM end to end.• Export compliance documentation alignment.• Digitalization of export compliance supplier declaration • Country of origin certificate of origin for exports digitalized. • Time and motion agent utilization enhancement 75% to 98%• 40% increase in revenue generation via eliminating waste.• Data management accuracy • Compliance and audit• Digitalization of long-term supplier documentations• Customer satisfaction 98%• Abandon rate< 2%• Average call handle time: less than 25 sec• FCR first call resolution: 96%

KPI ACHIEVEMENTS 2018-2021• Designed and executed innovative customer retention programs that boosted long term customer contracts by 30%. • Improved overall client satisfaction rate by 20%• Partnership secured with leading banks for new business, with innovative solution via cold calls.• Achieved client retention rate through customer centric solutions.• End to end Managed service customer satisfaction 98%.• Remote FLM support enhancement to banks• Reduction in cash replenishment efficiencies • Reduction in physical visit by remote technical support on machines / CCDM• Command and control of cash vans monitoring effectively. • Abandon call rate from 98% to < 5%• Average call handle time from 10 min to < 60 sec• FCR first call resolution from 65% to >96% enhancement of product knowledge of ATM/ CDM• Agent productivity 76% to >98% increased.• Operational efficiency from 85% to >97%• Recurrent delivery of refresher training all agents customer survey response 97%• Revenue generation increase of 30% due to eliminating wastes in process, agent logging more call outs• Managed service E2E operation optimization • Remote technical support operational efficiency enhancement

Achievements . Lead training delivery (on boarding to deployment). Perform TNA (Training need analysis). Establish Training facility form zero• Designed developed training module • Failure rate reduction from 45% to 23%• Pass rates increase 97%• Training Need analysis culture initiated• Career progression growth digitalized • Digitalization of candidate’s feedback and assessments• Dashboard for leadership with 360-degree view• Audit oversea training centers, digitalization of link• Introduction of recurrent training to enhance product knowledge • Introduction of new training courses • Develop group wide L&D strategy • Recruitment & onboarding streamlined from 15 days to 7 days deployment cycle

Achievements• Developed cash service operational Standard operating procedures (SOP)• Managed growth of strategic accounts, resulting in a 35% increase in annual revenue.• Achieved 97% client retention rate to skillful relationship management and consistent delivery of customer centric solutions • Hiring and recruitment of cash security personal end to end onboarding to deployment.• SIRA/ PSCOD recurrent and new hire training coordination with Government bodies • Buddy assignment introduction to training security personals on job• Operational Planning end 2 end• Managed and run fleet of over 350 armored van secure logistic operations / liaison with govt bodies • Improved route efficiency reduction of fuel and cost• Improved team utilization by time and motion studies • Digitalization of route planning / introduction of Track & trace• Digitalization of route monitoring, CCTV command center establishment• Increasing average number of deliveries per route, Overtime improvement• Customer satisfaction level increased 98%• Customer survey and 121 meetings in place • SLA digitalization to avoid customer complaints• Digitalization of voice of customer & employee with SLAs• Control on attrition rate• Customer retention enhancement • Bulk cash deposit machines digitalization• Cash management center setup and digitalization• Health and safety drills & recurrent trainings • Supported new Business development initiative SCDM• Pioneer and proud to be part of establishing new cash management center UAE wide• Al Ain New office setup project execution end 2 end.