Provided customer service support to HDFC Bank customer via social media channel.Managing social media complaints of HDFC Bank customers.Assisted customers with product related concern.Working with other departments to manage reputation and coordinate actionsGrowing and retaining a brand's social media community

Provided comprehensive support for Avetta clients, addressing inquiries, troubleshooting technical issues, and resolving concerns promptly and accuratelyDelegated daily tasks to team members to optimize group productivityCoached team members and delivered constructive feedback to promote better productivity and build confidencePrepared comprehensive reports and documentation on quality metrics, audit findings, and improvement initiativesDeveloped training materials, SOP and work instructions template to supplement new team member on boardingConducted root cause analysis to identify underlying causes of quality issues and implement effective solutionsCollaborated with cross-functional teams to develop and implement corrective actions and preventive measures

Answering customer questions or concerns about Vodafone products via email modeDocumented customer correspondence in CRM to track complaints, requests and inquiriesProvide first time resolution to customer concern to enhance customer experiences.