Imran Rafid Email & Phone Number

Singapore

Singapore

Adhere to the policies, procedures, standards protocols in the organizationAssist in the tracking and organization of medical records i.e. Ensures and maintains medical records storage and archivingCollates all aspects of medical report and checks if report is completeEnsures accuracy and privacy is maintained in report management and when sending it out.

Singapore

Manage day-to-day operations, prioritise and make risk/impact assessments within existing processes and procedures towards achieving SMRT SLAsDelegating task to the agentsConduct training for new hiresWorking closely with the team to motivate and coach themAdministrative matters – Payroll/Leave Approvals

Answering inbound calls from passengers to address complaints, lost and founds or other feedback related to SMRT Bus and TrainMaking outbound calls to internal department and to follow up with passengers where necessary.Engaging in active listening with callers, confirming or clarifying information and diffusing angry passengers, as needed.Update customer.

Customer Service Operations (Information Concierge Counter)Mentor to new traineesAdherence to general Changi Airport rules & regulationsCounter & roving dutiesProvide Seamless, immediate assistance to passengersBe calm and empathetic to passengers in distressChangi Lost & FoundRendering Medical assistance

Singapore

National Service

Nitec, Design And Visual Communications, General

'N' Level