Imran Sadiq Email & Phone Number

Lahore, Pk

United Kingdom

Executive Summary:Results-driven Campaign Leader with expertise in email marketing, project management, and team collaboration. Proven track record of successfully executing targeted campaigns, driving deal closures, and revenue growth.Responsibilities:- Strategically planned and executed email campaigns to engage buyers and sellers.- Coordinated logistics for meetings, ensuring seamless interactions between parties.- Managed and monitored 8 email accounts… Show more Executive Summary:Results-driven Campaign Leader with expertise in email marketing, project management, and team collaboration. Proven track record of successfully executing targeted campaigns, driving deal closures, and revenue growth.Responsibilities:- Strategically planned and executed email campaigns to engage buyers and sellers.- Coordinated logistics for meetings, ensuring seamless interactions between parties.- Managed and monitored 8 email accounts, leveraging email marketing tools.- Provided expert support to team members, ensuring consistent and professional communication.- Spearheaded LinkedIn recruitment efforts, identifying top talent for Churchill Group.- Maintained accurate and up-to-date databases of key decision-makers.Impact:- Enhanced campaign efficiency by 100%- Improved response rates by 70%- Strengthened relationships with buyers and sellers- Contributed to revenue growth through successful deal closuresTools & Technologies:- Email marketing platforms (Mailmerge, Brevo, Snov)- LinkedIn Recruiter- Microsoft Office-Sales Navigator-Apollo.io-Snov.io Show less

United States

Lahore District, Punjab, Pakistan

Responsibilities:- Review and analyze the quality of work performed by the KYC verification agents.- Providing brief sessions on daily basis to maintain the quality of work.- More than 60 cases audited on daily basis.- Preparing and presenting the weekly business report to clients on google meet.Achievements:-Taking quality to 99% from 75%- Achieved and maintained the target for 10 months set by the client.

- On boarding new clients, according to the KYC procedures and protocols established by the compliance department.- Analyzing account data and user submitted documents.- KYC/AML checks on EEA,SG,US,AU,CH and NZ.- Detect fraud cases and off board such according to the criteria.- Validate provided documentation with an official third party websites.Achievement:Promoted as a quality auditor of KYC on achieving 100% quality per month for 3 months consecutively.

led a team of 15 customer service representatives who provided support to 500 clients on daily basis.Responsibilities:Performance management, coaching and mentoring, scheduling, handling customer escalations, and phone queue monitoring. Dedicated a majority of the time on productivity and harmony of the team to ensure the retention of talent. Created segmentation of roles to put the right person into the appropriate role.

Answering more than 100/Day telephonic customer inquiries in a courteous, friendly, and professional manner using prescribed procedures and scripts. Researching and resolving inquiries to ensure customer satisfaction and listening attentively and understanding customer needs and concerns.