Imran Saeed Email and Phone Number
I’m an IT professional currently working as the Head of Customer Success for Triple Tree Solutions. Most people tend to shy away from high pressure situations, but I’ve found that the best part about my job is the pressure! I enjoy the continuous liaisons with our customers who are spread throughout the globe, understanding issues they might face while using our products and ultimately, fixing them.At the end of the day, knowing I’ve made a happy customer is the best reward. I have experience in on-boarding new clients, managing overall day to day operations; including managing financials, client relationships, and employee management on site and remotely.
Triple Tree Solutions
View- Website:
- 3-tree.com
- Employees:
- 27
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Head Of OperationsTriple Tree Solutions Apr 2024 - PresentLahore, Punjab, PakistanProduct-orientated Head of Operations with more than 12 years of deep technical experience developing and implementing strategic lean principles and processes for, fast-growing products in the IT industry. Acted as a trusted advisor for leading apparel and non-apparel brands to help optimize their business operations across 300+ vendors. Played a crucial role in pre-sales, customer onboarding, and contract negotiations for a textile industry software house that generated 50% growth in revenue.
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Head Of Customer SuccessTriple Tree Solutions Jul 2022 - Apr 2024Lahore, Punjab, PakistanAs the head of customer success at Triple Tree Solutions I am working hands on with some of the world’s leading APPAREL & Non-APPAREL brands to be their trusted advisor on their day to day business operations by addressing their issues. I am closely working with Customer Success and Product Teams to stay on top of daily product development processes, also implementing and shaping best practices across the team. I am also helping Triple Tree sales team with up-sells and annual renewals.
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Customer Success ManagerTriple Tree Solutions Aug 2019 - Aug 2022Lahore District, Punjab, PakistanAs a Customer Success Manager, I am strategic and supportive partner for my customers / clients at every stage of the buying process. I am focused on building loyalty to ensure long-term client retention by presenting product information, addressing customer issues and helping the sales team with upsells and renewals.
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Product OwnerTriple Tree Solutions Feb 2018 - Jul 2019Lahore District, Punjab, PakistanAs a Product Owner (PO) i am a member of the Agile Team responsible for defining Stories and prioritizing the Team Backlog to streamline the execution of program priorities while maintaining the conceptual and technical integrity of the Features or components for the team.
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Response Team Manager | Customer On-Boarding SpecialistTriple Tree Solutions Jul 2016 - Jan 2018Lahore District, Punjab, PakistanAs a Response Team Manager or Customer Support Specialist my responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, i have to be on top of every issue to monitor and respond in a timely manner to earn our clients' trust.
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Software Qa EngineerTriple Tree Solutions Jan 2015 - Jun 2016Lahore District, Punjab, PakistanAs a Manual QA Tester, my responsibilities and duties include the manual testing of new software in both the pre- and post-release stage of the development lifecycle. I look for problems and bugs in the system that users may encounter and help developers find solutions to the issues.
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Customer Support SpecialistAl - Dhaghaya Technologies Llc May 2014 - Nov 2014Dubai, Dubai, United Arab Emirates
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Network AdministratorMatrix Sourcing Jun 2008 - Mar 201410-11 Block H-3 Johar Town Lahore -
Software QaMatrix Sourcing Apr 2011 - Jun 2012Lahore District, Punjab, PakistanAs a Manual QA Tester, my responsibilities and duties include the manual testing of new software in both the pre- and post-release stage of the development lifecycle. I look for problems and bugs in the system that users may encounter and help developers find solutions to the issues.
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Analyst, I.T ApplicationsMatrix Sourcing Dec 2009 - Jan 2011Lahore District, Punjab, PakistanAs an I.T application analyst, I was responsible for the administration, monitoring and maintenance of software infrastructures | applications and oversee practices and processes to ensure integrity, safety and availability of all data and applications as part of an organization's information systems.
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Network EngineerExpo Centre Jan 2007 - Apr 2008Lahore District, Punjab, Pakistan
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Network Specialist | Application SupportPunjab School Education Board Oct 2005 - Sep 2006Lahore District, Punjab, Pakistan
Imran Saeed Skills
Imran Saeed Education Details
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Business Administration And Management, General -
Scholars College Of Computer Sciences, Lahore2.38 Gpa (238 Grade Points) -
Govt. Islamia College Civil Lines LahoreA
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Udemy Inc.Information Technology
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Corvit Systems LahoreInformation Technology
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Govt. Muslim Model High School LahoreA
Frequently Asked Questions about Imran Saeed
What company does Imran Saeed work for?
Imran Saeed works for Triple Tree Solutions
What is Imran Saeed's role at the current company?
Imran Saeed's current role is Operations | Customer Success | Product | Enterprise Sales.
What schools did Imran Saeed attend?
Imran Saeed attended University Of The Punjab, Scholars College Of Computer Sciences, Lahore, Govt. Islamia College Civil Lines Lahore, Udemy Inc., Corvit Systems Lahore, Preston University, Govt. Muslim Model High School Lahore.
What skills is Imran Saeed known for?
Imran Saeed has skills like Leadership, Contract Management, Vast Trouble Shooting, Customer Success, Agile Project Management, Microsoft Powerpoint, Jira, Business English, Troubleshooting, English, Team Management, Team Leadership.
Who are Imran Saeed's colleagues?
Imran Saeed's colleagues are Usman Saeed, Menahel Khan, Nadeem Saigol, Mirza Umair Baig, Imran Bashir, Joshua Wombles, Aleezay Amir.
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