I am working as deputy manager in hdfcergo general insurance companyLtd & handling a direct sales channel.Team Management : Manging the team leaders and Sales team.Business Management and Strategy : Working on the area to improve thesale's growth and Making a various strategy to beat the competitor andproviding required support to team lead and sales associate when everwhere ever required.Market Analysis: Doing frequent check of market analysis what newthings are available and what competitor are providing and how we canwork on our own strategy to beat the competitor and making strategyaccordingly.Traning Mangement: Based on the feed back and requirement. I ampersonally doing a training of Sales associate to work and improve our salesCall quality other than trainer.1: Providing Soft skill training2: Personalization training to boost the confidence of sales associate3: Objection handling and need creation Training.4: How to creat urgency and closure training.5: Conducting open feed back to get nerves of floor to check the pain areasand to work on it.Making a Script: I have been making a sales script time to time to keep sale'steam updated to be more effective.Business Growth and Sales Tracking: Been doing details discussion withteam leads and business team to check our current sales growth and doingthe comparison monthly, Quarterly and yearly to see where where we allare standing and working on accordingly to increase the sales growth.Data Analysis: Doing the details data Analysis with business and team leadregularly to increase our data accuracy and work on area where we need tomore focus.Data Connectivity and disposition : Tracking data connectivity anddisposition to check out exact issue what sales associate are facing to workand improvise the same.Contest and Activity: I have been making monthly contest to keep the floorlive and arranging a

Handling health renewal and fresh business .Dealing with all the customer query, escalation and issues .And helping the customer with renewal of their health policies ( Online and offline ).Keeping the health renewal business always on the track.

I was handling the team. Dealing with Escalation and other customer issue.helping the new agent with product training.And auditing the call and giving the feedback to the agent to generate more number and conversion.