As a Resident Director of Medknow|Wolterskluwer India, I am managing entire Medknow business coordinating with all departments and mainly operations.

Managing pre-press, digital content, printing and fulfillment, customer service - Tech support.

Handle a team of Production Editor's and Production Associates who in turn manage production vendors for our 300+ Medical & Academic Journals.

 Knowledge of publishing industry, vendor management, client relationship, transitioning work and computer acquaintance. 8 yrs experience in Account Management (Client Relationship) To streamline the communication process between Client and Production there by increasing the efficiency and productivity. Handling production team of paginators, proof readers, graphic & digital operators Coordinating with Authors, Copy-Editors, Indexers and Proof readers for Full service Projects Working on RFQ/ RFP and analyze customer/business requirements on new and ongoing projects. Responsible for releasing of Issue to the print site and Digital online processing team and coordinate with print AM’s to ensure issues are mailed on time. Responsible for billing entire printed issues weekly/monthly as per their tier revenue Doing future projections of job based on trend analysis method and thereby accordingly plan production and billing.  Analysis of any feedback received from the client and prepare/discuss a immediate corrective as well as preventive action plan. Plan and lead transition projects and follow up with customer, vendors & production team to streamline it. Planning and reviewing training requirements of team members. Prepare MIS reports for measuring productivity, quality and maintain P&L tracks thereby fulfilling other Job responsibilities. Leading the transition plan along with Mumbai and USA based process leaders and accordingly documenting the agreed outcome & processes. Managing team functions viz. Daily productivity targets, manpower planning, recruitment & selection, induction, performance appraisal, training, etc. Leading, mentoring & monitoring the performance of team members to ensure efficiency in process operations and meeting of individual & group targets

Designation: Sr. Customer Service Associate: - Sun Microsystems Handling inbound calls thereby resolving customer queries & corporate support. To provide general information on different types of contracts that the customer holds. To Renew or Cancel customer’s accounts with EDS. Monitoring the call flow on radiance. Attending conference calls to discuss issues with clients if any. Taking escalation calls on behalf supervisors or Team leaders

Managed In bound calls for Reliance India Mobile services in India.