Imran Shaikh Email & Phone Number

St Albans, GB

Potters Bar, England, United Kingdom

Potters Bar, England, United Kingdom

- Plan, lead and implement transformation on contact centre (telephony) IT stack. - Lead and execute transformation work-stream across Customer Services.- Lead, manage and execute transition & repatriation.- Responsible to plan and oversee the transfer of relevant information for solution support, acceptance, and operation.- Propose & implement solutions.

Mumbai, Maharashtra, India

- Lead project teams in support of different project workstreams,and manage overall project activities, plans, and schedules associated with deliverables and milestones.- Lead analysis studies in multiple areas and lead project definition and recommendations.- Strategize technological advancements in customer and business journeys across Sales and.

Mumbai, Maharashtra, India

- Design or redesign of business processes.- End-to-end process writing.- Project/Change Implementation and ensure cross function engagement in the business.- Assist in governance forums, preparing & presenting impactful pack to key stakeholders.- Lead and conduct Transformation workshops for customer and business journeys. Responsible for end-to-end tasks.

• Leading large-scale Knowledge Management strategy and design efforts.
• Supporting the Knowledge Management Team in designing, developing and maintaining knowledge-base to support employees across locations.
• Managing knowledge management projects with a view to achieve business objectives and ensure optimum utilization of available resources.
• Developing and assessing the knowledge management programs by observing its usage and assessing its impact in terms of the organizational benefits. Establishing and implementing ‘best practices’.
• Responsible for end to end managing of the knowledgebase along with the client’s onshore teams.
• Supporting the daily functioning of the knowledge management team and supporting the team to achieve the milestones set up jointly with the client. Also supporting business initiatives including the knowledge.

- Manage large amounts of incoming phone calls.- Generate sales leads.- Identify and assess customers’ needs to achieve satisfaction.- Build sustainable relationships and trust with customer accounts through open and interactive communication.- Provide accurate, valid and complete information by using the right methods/tools.- Meet personal/customer.

Mumbai Area, India

- Provide exceptional internal and external customer service in a professional manner which includes answering phone calls promptly, responding in a timely manner and using caller's name.- Respond to customer service requests using appropriate bank and credit card processor systems.- Enroll and train cardholders on bank and/or credit card websites to.

Mumbai Metropolitan Region

- Manage large amounts of incoming phone calls.- Generate sales leads.- Identify and assess customers’ needs to achieve satisfaction.- Build sustainable relationships and trust with customer accounts through open and interactive communication.- Provide accurate, valid and complete information by using the right methods/tools.- Meet personal/customer.