Currently working as an Operation Manager with Dunkin Donuts Qatar with an extensive experience in Business Development, Operations, Management, Relationship Management, Kitchen Operations & Catering Services, and Warehouse Management etc. Adhere to international standard service procedures, with strong background in Restaurant operations, food and beverage management, public relations and customer relations Strong background in operations, food and beverage management, Public relations, business development, infrastructure and training, to general administration, human resource management and customer relations. A keen planner and strategist with demonstrated abilities in devising marketing activities and accelerating business growth. Proven record of target achievements, managing team to work in synchronization with the corporate set parameters & motivating them for achieving business and individual goal Extensive background in complex and challenging environment with proven ability to represent the company with clients and also government regularity authorities Expertise in the management of business operations, execution of business plans for achieving profit target and general administrative task. An effective communicator with excellent interpersonal & relationship management

Responsible for handling operations of outlets in Qatar and managing dynamics operations, including inter / intra departmental coordination, logistics of supplies quantitatively and qualitatively and exercising cost control.Develop and control profits, plans, and budgetImplement cost effective systems of control over capital, operating expenditures, manpower, Wages and salariesEstablish and monitor overall performance for production and quality standards.Overseeing day to day formalities while managing a team of 15 Managers and 225 team members. Monitor the daily update on maintenance issues while following up for the pending cases.Handling guests and clients, increasing guest satisfaction. Evaluating the feedback for further changes/ improvisations.Conceptualizing; forecasting and developing goals, budgets for the department. Devising strategies to capture a larger market share and to target new segments for the various outlets.Oversee and ensure on-time project reporting (e.g., progress reports, pipelines) Deploy Competency mapping and Appraisal Competency of Employee periodically in the company

Serves as an operations expert and consultant on company operating standards, management tools, and training systems to maximize Store processes & profitability.Resource management, long term man power planning & their development plan.Regulating resources; Hiring managers; Store Planning and man-power allocation and Identifying Quality of Workforce as Requirements.

Overseeing day to day formalities while managing a team of 10 Managers and 200 team members.Managing the team of professionals for better performance and efficiency while providing regular training sessions to the new incumbents as well as updating the existing ones.

Instrumental in planning and executing standard Food & Beverage operations in the restaurant embellish service as per benchmarks.Managed the workforce effectively through shift system. Coordinated and resolved management issues and motivated the entire staff