Aim in Life: I will bring a strong sense of dedication, motivation, and responsibility under any roof under any circumstances, which is renowned for cutting-edge design and a collaborative work atmosphere and to utilize my overall experience.Professional Summary:Experienced in International BPO|KPO|B2B|B2C|Operations|Inbound|Outbound|Email|Chat|Open to New Opportunities.Line of business (LOB): Background verification Service | Healthcare | Mortgage | IT Support.Behavioral Skills:Customer Service Orientation, Excellent Team Player, Positive Attitude, Target Oriented, Attention to Details, Interpersonal Effectiveness, Adaptability, Self-Motivation, Self-driven, Proactive Problem Solver Mindset, De-escalation skills and eye for task prioritization at any circumstances, Ability to articulate and convince through assertiveness, Follow up and communication skills.Technical/Work-related Skills:MS Excel, MS word and MS power pointProfessional Achievements: Creation of knowledge base (KB) articles, the development of SOPs, Performance Management Plan, Development Centre program structure, Core value, Creating and Sustaining a High-performance Culture, Call Monitoring, Assisting and training the juniors, Short Form (Notes Update), Survey Employee on Satisfaction.In summary, my versatility, knowledge base, communication skills, and reliability make me the perfect candidate for a variety of roles, where I can contribute positively to the team and help achieve organizational goals effectively.