• Instrumental in efficiently operating a family-owned business, with a sense of self-discipline to ensure customer satisfaction.• Maintaining a consistently patient and courteous demeanour in all interactions, prioritizing retaining existing clients.• Keeping track of invoices and data entry using QuickBooks, work calendar and book receipt.• Proactively managing client contact information to inform them about new products and services.• Processing and shipping online orders while nurturing enduring client relationships through diligent follow-up. • Addressed inquiries and provided staff training while ensuring the continuous availability of network and system resources.

• Represented QHSSE at boards and security-related projects and events, serving as a key department liaison.• Orchestrated the planning and engaged the security technical committee, involving all stakeholders and vendors, and developed and enhanced crucial security documents such as ASP, QCP, and SOPs before commencing security trials.• Reinforced all DXB and DWC Airport-related project trials such as Electronic Trace Detector (ETD), L3 Provision Body Scan Trial, Staff Entrance and Passenger Luggage Tray Trial.• Detailed specifications, schedules, milestones, and benefits analyses, culminating in final trial reports for the development, modification, and execution of SOPs tailored to security trial projects.• Regularly presented project portfolio through a dashboard for monthly scrutiny and analysis by senior management, fostering transparency in security projects, and recommended ensuring these dashboards' consistent and timely publication.• Participated in future checkpoint trials for the IDSS–CTX Machine, Smith Detection & Nuctech, and conveyed feedback to the Compliance Manager for continual improvement.• Acted as the primary POC for the airport pass management security system, facilitating legal permissions to enter Dubai Airport and Al-Maktoum International Airport premises.• Worked independently and assisted in developing systems and processes to enhance aviation security systems continuously.• Conducts observations, tests, and inspections in line with National Civil Aviation Security Programmed (NCASP), AOSP, and follows Operational Security Audit (IOSA) International standards and best practices. Compliance Manager collates data from inspections and observations to analyse trends and maintain detailed information on records.• Maintained & verified the accuracy of all collected information & data to uphold the highest standards of security & compliance.

• Deftly involved in research for reoccurring problems on IBM Servers and Network devices.• Analyzed the sales of X/I/P/Z Series Mainframes, Tape libraries, Cisco Appliances, Bluecoat, Novetek, and IBM software and provided services to customers in the Gulf countries.• Followed the ITIL process by handling issues efficiently and simultaneously reporting to the management, customers' needs, and various other departments in the company.• Coordinated with the GBM Support Line, Network Support Team, IBM Hardware Support Team, and vendors for resolution.• Prepared incidents and service request call reports to the management for the visibility of the engineer's efficiency and analysis of reoccurring issues that can be permanently fixed.

• Resolved trouble tickets generated by the front office team, offering customers services and personalized mobile packages. • Troubleshooted various handset issues related to GPRS and MMS configurations, ensuring seamless mobile functionality. • Conducted in-depth research to address unresolved challenges related to mobile networks, encompassing GSM, GPRS, TCP/IP, Mobile TV, Internet, & IPTV. Coordinated with NOC, IN, IT, Tiers, IGW, & other groups to resolve issues without violating the SLA

• Undertook diverse responsibilities, including ticket sales, boarding supervision, customer service, and design schedules. • Managed Baggage Services, including acceptance, tagging, segregation, and loading confirmation post-identification.• Executed duties within the Security Hold Area and during boarding, making regular security announcements, providing continuous updates on arrivals and departures, and explaining reasons for delays when necessary. • Enforced boarding sequence and meticulously verified boarding passes to ensure passengers boarded the correct flights.Cargo Service Agent:• Provided airfreight cost estimates and coordinated with transportation logistics for both inbound and outbound parcels.• Carried out other core activities, like evaluating the weight, size, and durability of consignments to determine the most suitable transport methods, arranging for insurance coverage, categorising and labeled consignments, calculating accurate freight charges, and preparing freight bills, Air Waybills (AWB), and invoices to facilitate payment processing.