Imran Uddin Mohammed Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

Key Highlights:✭ Spearheading strategic planning and procedures to boost Newcom's growth capacity.✭ Overseeing seven critical functions:• Strategic management• Workforce planning and employment (including talent acquisition, recruitment, and retention)• Performance management• Training and development• Employee compensation and rewards• Policy formation and legal compliance• Employee and labour relations

Hyderabad, Telangana, India

Key Highlights: ✭ Ensured seamless human resource operations by delivering Business Continuity Planning (BCP) and leading expansion initiatives. Administered and maintained Employee life cycle services (hire-to-fire) operations for global delivery centres across the US, Europe, Middle East, APAC, and Africa regions. Anticipated the HR implications of business strategies and initiatives and advised, recommended, and influenced the senior management team accordingly. Anticipate immediate and future human capital needs and ensure recruitment and retention strategies are developed, implemented, and executed to support business needs.

India

Key Highlights✭ Ensured seamless HR operations by organising sessions in the New Manager Induction program and explaining Employee Timekeeping and Pay service and rewards/recognition program in India. Demonstrated understanding of Time Off Request process by visiting warehouses in the US and migrating the process to India for 296 US warehouses. Supported compensation activities, including salary planning, annual adjustment, internal movements, and job review.

India

Key Highlights: ✭ Ensured continuous performance improvement by delivering exceptional leadership and guidance to a team of 20+ Associates and Specialists while ensuring compliance with Amazon policies and procedures.

India

Key Highlights: ✭ Maximised customer satisfaction and retention rates by uncovering and resolving customers’ issues and employing process improvements through lean projects. Worked with leaders and leadership teams to further cultivate an inclusive, innovative, empowering, and engaging culture across the enterprise; actively building both short and long-term plans to engage and prepare the workforce for the future.

India

Demonstrated intimate knowledge of the customers’ needs and empathy for the customers situationKey Highlights: ✭ Actively sought out solutions and identified trends to appropriate personnel including possible solutions or suggestions.✭ Maintained and created relationships with the building product network, attaining new business and supporting continued business.

India

Key Highlights:✭ Communicated with customers primarily via email and chat to ensure customer satisfaction. ✭ Utilized a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions.

India