Imran Waheed Email & Phone Number

Chennai, Tn, In

Chennai Area, India

Pan India operations - F&B and Guest house operations..

Chennai Area, India

Overseeing the dining area, supervises food and beverage service staff in accordance with operating policies that he or she may help establish.Creating a positive team atmosphere among Team Members.Maintaining records of staff periodic manner and operating costs.Providing feedback and coaching to the Team regularly.Understanding building capability through Cross trainingTreating all Team Members fairly, with respect.Setting high standards for appropriate team behavior on shift.Working with food and beverage staff to ensure proper food presentation and proper food-handling procedures.Handling guest complaints in restaurants.Scheduling periodic food and beverage service staff meetings to ensure correct interpretation of policies and obtain feedback from staff members.Maintaining budget and employee records.Handling irate customers with a friendly/calm attitude.Ensuring product quality and great service.Showing enthusiasm about guest within the restaurant. Effectively forecasting restaurant needs.Shifting priorities and goals as work demands change.Delegating and follows-up effectively.Taking Ownership of issues or tasks and also give detail update of the F&B manager and the General Manager.Seeking, listening and responding to Guest feedback.Coaching team on how to exceed Guest expectations.Effectively identifieng restaurant problems through reports and can ideate & execute to resolve the sameProficiency in using computer software to monitor inventory, track staff schedules and pay, and perform other record keeping tasks.Proficiency in Point of sale ( POS ) software, inventory software, Restaurant guest satisfactory tracking software etc.

The Leela Palace, Chennai

Responsible for Bar and Beverage OperationsDirects the activities of the beverage personnel like Bar Captains, Bartenders, Cocktail waitressesDirects and ensures the implementation and execution of corporate policies and procedures within the beverage deptAssisting Managers in planning the special events and promotionsIncreasing the overall check and revenueP&L analysis at the end of each monthTimely completion and implementation of projects assigned by F&B Mgr such as menu design, training manuals, internal audits, operational action plans, changes in LMS, updating SOS and service standards to improve operation efficiencyControls, measures and reports Bar sales Outlet performance on a daily basis and takes corrective action to ensure the operations are in accordance with the company standards and objectivesImplements inventory and audit procedures for beverage facilities consistent with operational policies and directives. Along with the cost controller, ensures beverage inventories in store room and bars are at the par level determined. Works closely with the cost controller in regards to inventory taking, cost control, ordering and storingAssures correct pouring of company sponsored parties and ensures proper void handlingResponsible for achieving the Guest quality standards and rating for beverage services consistent with company goals.Personally liaises with the hosts, VIP's and guests in generalAssures beverage facilities are maintained at the company standards and meet or exceed requirements. In addition, inspects pool and beach bars, service bars in respect to physical condition, equipment condition and presentation and prompt repair and maintenance through proper use of job ordersEnsures that the correct pouring quantities are being poured, that recipes are followed and that all standards are set forth in Mixology program are followed and maintained

Chennai Area, India

Dubai- Uae

Greeting customers and present beverage menus.Making recommendations and answer all related inquiries.Check identification of customers to verify they are of legal drinking age.Taking orders from serving staff or directly from customers.Recording drink orders accurately into register system.Preparing and serve alcoholic and non-alcoholic drinks in accordance with standard recipes.Mixing and garnishing cocktails according to standard specsUpselling drink and snack items to customers.Responding promptly to requests from customers in a polite and professional fashion.Attempting to limit problems related to customers' excessive drinking by following established procedures.Processing transactions using the POS system.Preparing checks for customers.Processing customer payments.Arranging glasses and bottles into attractive and functional displays.Ensuring clean glasses, bar equipment and working areas.Complying with all health, safety and hygiene standards and policies.Balancing the cash register at the start and close of each shift.Monitoring inventory .Ordering and restocking bar inventory.