Imran Khan Email & Phone Number

Working on monthly activities in Service Now.Taking care of daily Download activities both differential backup and incremental backup.Engaging with US Onsite client calls on regular basis and keep discussion on the daily tasks handled by me and the team.Providing SOP documentation of change tasks performing on the monthly patches released and getting approval from the different clients.Working on the failed DWLOAD Tidal jobs and if necessary, Re-running the jobs in the TIDAL portal. And contacting SQL onsite US Team for immediate resolution on high priority jobs.Monitoring the cluster and servers on the dell boomi portal if any server fails making online.and checking the execution ids in of the dell boomi portal and reaching out to APP admin team for P1 tickets.Created change request for building the VMS and making bridge call raising help desk ticket and pulling infra team and app team and storage team and get approvals for building the VM with con-figuration on the HOST.Build multiple VMS on multiple hosts.Worked on Snapshot creation and deletion of snapshots on request.Migrating VMS manually hosts to host which H.A has not enabled for the internal I.T HOSTS when required while upgrading.Involved on the VM upgradations from 2016 to 2022.Contacting with storage Team to increase of LUN Capacity.Worked on the C, D, E DRIVE TICKETS.Increasing hard disk capacity from the VMware end and as well from the server end.I worked on BSOD AND PSOD Tickets.Supported 24/7 and keep available for the US clients at any point of time.

Working on monthly changes activities in Service Now.One of the lead and approval for the changes created for the WPP project.Worked on scanning of VMs from AWS and scanning VMs for the missing KB-ids for all the VMs which are present in the in-scope inventory.Worked on creating tags for VMs AND Subscription level.Installed agents like Sophos, win collect, qradar, Qualys into the VMsWorked on manual patching of the servers and vulnerabilities.Triggering backups for the required OP-groups In time and while patching activity is scheduled.Placing VMs into maintenance mode in ZENOSS, before patching activity process.Resetting passwords for the VMs through AZURE PORTAL.Creating the backup policy for the azure directories based on the requirements.

Creating and managing virtual machines and installing VM Tools into VM’s.Taking VM snapshots before updating the Patches or any requests from the users.Experience in managing tasks, events and alarms. Resolve issues by using Event logs.Ram (Memory increase), Extend CPU’s as per customer Request.Creating user ID's, roles, groups and Organizational Units.Extending support through Teams for better issue resolution and user satisfaction. Resolving port issues and RDP issues.

Working on monthly changes activities in Service Now.Creating and managing virtual machines and installing VM Tools into VM’s.Taking VM snapshots before updating the Patches or any requests from the users.Virtual servers build using templates and install required roles and tools.ESX Server updates and upgrades by using Update Manager and Manually.Create Templates from VM’s and deploy VM’s from Templates and allocate resources.Installing different flavors of Windows Servers 2003, 2008R2, 2012 and doing post build activities.Monitoring, managing and reporting daily, weekly and monthly server status.Responsible resolving incidents and change requests raised by users using Service now Involved in P1 & P2 tickets handling.

Master Of Business Administration - Mba, Accounting And Finance

Master, Business Administration

Bachelor, Computer Application

Master Of Business Administration - Mba