Mohammed Imran Email & Phone Number

United Arab Emirates

United Arab Emirates

Managing & Monitoring Entire Data Center of organization (Supporting 20 Physical & 5 Virtual Machine’s)Maintaining and troubleshooting network connectivity between Head & Branch offices.Responsible for Managing & Maintaining IT Help-desk Application (Spice-Work) & Assigning Tickets related to Technical & Application Support calls from End user & Prioritize the tickets depend upon the issuesMaintain overall ownership of user’s issue & service ensuring that they receive resolution within a reasonable time-frame.Managing & Maintaining Entire Assets of IT Equipment (Software & Hardware).Manage Service requests, Software installations, new Computer setup, Upgrade, Patches, etc.Adding, Removing, or Updating user account information & Resetting Passwords.Managing Blackberry server 4.0 integrated with Mail server.Managing & Maintaining Kaspersky Endpoint Security version: 10.2 through Console.Monitoring & Maintaining Relay Fax server.Managing & Maintaining Xerox Work Center 7335, 5638, 5655 through Print Server.Maintaining Punching System for Entry & Exit for All Users Device: HP2000Managing Exchange Server 2007 only for Top Management & For users through Tierra.Net DomainManaging & Maintaining Synology NAS 16TB Storage with RAID5 Configured as File Share Connected to File Server.Maintaining Daily, Weekly, & Monthly Backup Automatically through Symantec Backup Server Escalating issue to vendor and follow up with them until Resolved.Configured Hyper-V & Created VM as Required.Configuring Pre-requisition for POC or an implantation of any New Server configuration. Raising CAPEX and then Raising PR only when Capex Approved by Top Management.Designed IT Diagrams of Entire Infrastructure. Taking Self-Decision’sEnsuring 100% up-time of ERP Server for Stores, Production & Finance Departments.Maintenance of Payroll Application, Finance & Accounts Application on Sybase Platform on Linux Server.

United Arab Emirates, Sharjah

Monitored & Managed 28 Virtualized Server through vCenter. (VMwareESXi 5.1)Handling Host Operation through VMware vSphere Client2 (ESXi Hosts) HP PROLIANT BLADE SERVER C7000 (1 Redundant) Managed Microsoft Windows Server 2008 R2 AD, DNS, DHCP, TERMINAL, NFS, PRINT, FAX. Ensure 24hrs High Availability Link connected to Entire Infrastructure (21 Branches Connected to Head Office Datacenter through ETISALAT MPLS)Following up on technical issues faced by end user’s remotely (Branches & Head office)Helping ERP Users to connect remotely from branches to Datacenter by Desktop & PDA Motorola.Protect Organization value by keeping Information ConfidentialMaintained system performance by Monitoring, Analyzing, performance tuning, troubleshooting hardware software & network. Escalating application problems to the vendor if requiredAdding, removing, or updating user account information, resetting passwords, etcRestricted User by blocking them from using Internet, websites & etcImplemented GPO delegation for restricted administration on networkMaintained ANTIVIRUS (SOPHOS ENDPOINT SECURITY) for entire Infrastructure through consoleInstalled & Configured Acronics vmProtect for Recovering Virtual MachinesConfigured and Maintained Xerox Work Center 6605 & 7845 Network Printers through Print ServerMap Diagrams Designed for IT Infrastructure use for easy Understanding to support teams Maintained & Troubleshoot AVAYA IP Telephone Wire & WIFIAdvise helping find the specific model depending upon the requirementOutlook configured for users on their Smartphones. (IPad, IPhone, Blackberry, Nokia, Samsung)Configured SMS alerts for Entire Data-center Server

United Arab Emirates, Al-Ain

Receive and record technical and/or application support calls from end users of our groupProvide investigation, diagnosis, resolution and recovery for hardware/software problems. When unable to resolve, escalate to third level in accordance with Help Desk escalation processesMaintain overall ownership of user’s issue & service ensuring that they receive resolution within a reasonable timeframeProvide initial assessment of urgency and business impact on all support callsTrack and report SLA metricsTroubleshoot HP & Dell EnvironmentMaintained & Updated all IT Assets of the organization

United Arab Emirates, Sharjah

Installation & Maintain of Windows Operating SystemAdminister Operating system, hardware & peripheral componentsPerform Software Installation on Client / Server operating systemUpdating Server With latest Service Pack & Hot fixes ProblemsManaging User Accounts & PermissionsConfiguring & Maintain Network ConnectivityPlanned & Implemented of Active Directory GPOBuilt Servers & Installed applications as per the company standards & requirements. Using windows 2003 Standard Edition. Upgraded the firmware of the servers. Participated in mounting, racking & Cabling of the servers Monitored the servers & troubleshoot the server issuesResolved the user issues related to Active Directory Users & GroupsProvided Norton Antivirus support for Virus Security Monitored Network Performance to maintain the network traffic.Storage Setup Using RAID1 & RAID5 on mission Critical Server such as Domain Controller & File Server.Monitored log Files of all server

United Arab Emirates, Sharjah

Advising and guiding clients to Purchase the specific requirement for their application purpose Configured & Troubleshoot ISP connection (ETISALAT) DSL & BroadbandInstalled Wire & Wireless LAN Connection in Home & Offices, Extended weak signals to Strong by adding Access Point or Wireless Extender.Troubleshoot, Configured & Shared Printers over the network. (Wire or WIFI)On-calls & Remotely helping users and guiding for appropriate actionTroubleshoot operating system & Network problemsTroubleshoot Desktop & Laptop of all BrandsMaintained Switches, Router, Access Point, Wireless Expander

India, Hyderabad

Assembled, Installed, Configured & Upgraded PC on user demandHardware & Software Troubleshooting (Desktop, Laptop)Chip Level Service of MotherboardsAnti-Virus Installation & Virus removal Operating System Password Recovery for WorkstationInteract with End users & VendorsConfigured & Troubleshoot ISP connectivity

Bachelor Of Computer Science, Information Technology

BSC-IT

High School, Computer Graphics & Animation, Intermediate

Secondary School Certifitcate, Secondary Education, Ssc