o Develop, implement and manage the marketing/PR strategy.o Liaise and work closely with digital marketing and PR agencies o Plan, implement and manage marketing and lead generation campaigns and measure results o Develop and maintain a consistent corporate image and ensure that the brand is well communicated across all channels o Creation, implementation and management of the marketing plan and activity o Manage all social media channels, strategy and activity o Monitor, prepare and report on marketing communications and sales activity o Manage and give direction to the marketing and sales departments/teams o Maintain effective internal marketing communications

• Accountable for Training and development of Global Recruiters and Global Communication executives . Design training modules, conduct trainings and track effectiveness.• Managing Social Media for all the US sites.• Monitoring the team throughout the day and providing Coaching and feedback.• Mentoring the team and bringing positive changes.• Continuously extract and utilize business intelligence, optimize operating resources, and streamlines operating efficiencies.• Arrange/coordinate all motivational & team building activities .• Quality assurance and compliance with in department . • Reporting analysis and measurement .• Highlighting areas of improvement, devise action plans to bring the change & implement it.• Understanding different roles, positions, responsibilities, processes, activities and Substitute Mgmt when necessary.• Co-ordinate with HR/Admin/Recruitment for different processes.• Doing different Excel based reports for different departments, assisting in creating presentations & covering up for resources when required.• Develops marketing strategies and processes.• Take Notes/Minutes of meetings and give out Action Items, and make follow-ups amongst the Onshore/Offshore teams• Liaison between the Global Marketing team and the Recruiters to complete correspondence as needed

o Managed the team of Offshore Recruiters and Corporate Communication Executives.o Designing training modules conduct trainings, track effectiveness and arrange team building activities.o Managed the recruitment for fortune 500 companies.o Managing the Social Media Network of TRGCS consist of 9 USA cities.o Prepare all required data reports and analysis relating to Operations and implement policies.o Managing HR & Benefits paperwork, employee creation profiles and setting up payroll groups. o Process monthly attendance, payrolls and monthly incentive.o Implement systems for Continuous Improvement Process and Feedback Process.o Maintain a proper discipline and professional work environment relating to company’s business code of conduct. .o Ensure compliance with all company policies, procedures and practices and implementation of new strategies.

o Leading a team of software engineers and business analysts, whereas I was responsible for:o Product Strategy, Project Management and planning to ensure health of overall product and its sub-functionso Define, prioritize, build and deliver key features and usability improvements in existing producto Conceptualizing and Developing new products to facilitate sales and overall business KPIs.o Managing HR & Benefits paperwork, employee creation profiles and setting up payroll groups. Processing hires and applying dispositions and implement systems for Continuous Improvement Process and Feedback.o Creating online surveys, submission forms, and campaign landing pages for proper tracking and reporting.o Implemented media content on the website, ensuring it is continually updated and refreshed, promoting increasing usage statistics and relevancy. Running and maintaining Google analytics reports on daily basis.o Monitor web server and site technical performance to easily recognize system deficiencies.o Manage social media campaigns and day-to-day activities including online advocacy, writing editorial, community-outreach efforts, promotions which streamlines effective leads.o Set sales targets and define strategy to achieve these targets, Training & Coaching of employees on daily basis.

o Obtain and evaluate all relevant information to handle inquiries and complaints. Perform customer verifications.o Process orders, forms, applications and requests for new electricity connection.o Generate consumer bills on daily basis and manage consumer billing accountso Conducting survey of consumer electricity meters installed at their premises.o Resolving electricity theft issues and direct requests and unresolved issues to the designated resourceo Keep records of customer interactions and transactions.o Coordinate with Deputy Managers, Human Resource and internal departments.o Reconciliation of bank statements and Maintaining ledgers