PT Smartfren Telecom (Smartfren), is a fast growing Indonesia-based wireless network operator owned by Indonesian conglomerate Sinar Mas Group.Staff Managed 10 : 8 Contract Managers, 2 Acceptance Managers. Annual Overall Contracts value: Over 200 M-USD.Responsibilities:Driving all aspects of Contract Management within the Company, including Contracts for Telecom, IT and Tower Providers. Pre-Sales : support to Procurement for tendering, alignment with internal Stakeholders and Vendors on Commercial, Financial and Technical Terms, agreement drafting allocation and coordination for exhibits accuracy and completion, mitigate all risks, cover all important aspects such as payment terms, scope, roles & responsibilities, deliverables, SLA/KPI, acceptance terms and procedures, project timeframe, liabilities, LDs, Governance, etc.  Post-Sales : governance, educating teams internally on major contract terms, tracking and follow up of all Vendors deliverables & obligations, approval of acceptance, warning / claims, dispute resolution, reconciliation of deliveries vs contract, etc.Key Achievements: Leading CM division composed of Contract Managers with Legal, Finance & Acceptance profiles. Ensuring staff remains trained, motivated and meets/exceed defined targets. Significantly improved Reporting and Contract Governance for Vendors obligation tracking.  Major improvements on CM internal weekly / monthly reporting supporting Top Management decision-making. Replaced / optimized several T&C in agreement templates (previously subject to interpretation or exposing the Company). Successfully handled 26 new strategic and major contracts negotiation, drafting & sign off in first 11 months. Financial reconciliation of Vendors contractual deliverables from 2014 to 2019.

ERICSSON is a well known Swedish telecom manufacturer company with subsidiaries in over 110 countries worldwide. Staff Managed : 21 : 9 Project Managers, 12 system integrators. Annual Customer Delivery value : 23 M-USD.Responsibilities :• Handling all Operations and Services delivery, including Network equipment, IT & Cloud solutions and Customer Support. • Leading an organization of 15 engineers and 8 Project Managers handling up to 50 projects per year.• Delivery yearly of up to 1000 sites, 400 Transmission hops, Core, and large amount of CSI (IT & Cloud) activities for MTN and Orange.Key Achievements : Drastically improved all aspects of the Delivery Organization, creating a new efficient and reliable structure. Leadership ensuring project managers remain trained, motivated & exceed defined targets while meeting Customer expectations. Aggressive rollout done in 2 months vs 4 months on normal standards, obtaining Customer congratulations and Award in AEM. Exceeded Net Sales & Project Maturity KPIs over full year. Corporate Delivery cost control / reduction by 32%. Governance & communication with Customer C-Level. Ability to play different roles (technical, project, and business) to ensure success of all Operations.

Staff Managed : 5 : 3 Mentors & 2 Auditors.Annual Customer Orders value : 11 M-USD.Responsibilities :• Manage 133 ASPs (sub-contractors) in 17 countries.• Focus on tracking and improving their Capacity, Competence & Performance. • Forecast alignments on teams & expertise required for next 2 quarters rollouts. • Improvements reporting to Hub Operations Director. Key Achievements : Ability to handle a large number of sub-contractors (133 in 17 countries) and put them in competitive situation one against others per country to improve services quality. ASPs performance went from average 72% to 93% when I left due to permanent follow up, trainings, performance report to each ASP monthly, reward and penalty scheme. Proper Forecasting & Performance reporting (clear figures and graphs) per country & per ASP allowing easy decisions. Improved ASP performance clearly resulted in Customer satisfaction and increase of Customer orders. QASIS (Sites Quality Surveys) implemented and used for future ASPs selection. Handled all ASPs vs Projects litigations.

Staff Managed : 6 Contract Managers.Annual Customer Orders value - per annum : 44 M-USD.Responsibilities :• Head of Contracts Management, leading a team of 6 Contract Managers (Legal Advocates & Financial experts). • Customer is present in 17 RSSA countries. • 8 Major Contracts signed, applicable to 17 countries.Key Achievements: Created Contract Management department from scratch, hired relevant legal & financial advisors who reported to me. Team leadership ensuring Contract Managers remain trained, motivated and exceed defined targets. Optimized & Increased efficiency of Contract Management protecting company with clear terms & conditions, responsibility matrix, scope, acceptance criteria’s, payment milestones, etc allowing risk mitigation and add on sales. Handled all contracts negotiation (17 countries), drafting & signoff, including Frameworks, exhibits, annexures, amendments. Internal contract awareness via workshops, remote presentations, confcalls & FAQ file on shared server.  Financial reconciliation of all contracts including delivered figures, due amounts, payment forecasts, allowing on time monthly invoicing & cash collection.  Profitability follow-up & improvement by 12%. Governance meetings with Customer setting expectations right and solving problems.

Staff Managed : 3 - Account, Solution and Delivery ManagersAnnual Customer Orders value : 10 M-USD.Responsibilities :• Sales Director for France Telecom / Orange Kenya account. • Manage all pre-sales/ sales activities, supervising sales team. • Provide Customer with first class solutions allowing ARPU increase and Opex saving, while meeting my sales targets.• Supervise deliveries to ensure Customer satisfaction.Key Achievements : Exceeded Sales target by 25%. Created Customer proximity which positively impacted sales. Initiated sales and product information workshops with Customer C-Level Teams which directly generated revenue.

Staff Managed : 3 Contract ManagersAnnual Customer Orders value : 11 M-USD.Responsibilities :• Handle all Contract Management related topics.• Meet sales targets and Customer satisfaction KPIs.• Qualification of sales opportunities.• On time & quality responses to tenders from Customer.• Internal validation of sales opportunities (sales decision points), preparation and submission of offers. • Chase for Customer orders, • Sales push (presentations, workshops, etc.).Key Achievements : Successfully cumulated 2 roles when employer needed me to. Sold a large Core supply contract and handled sales negotiations Offers preparation + contract drafting (including corporate terms & conditions) and internal approvals. Obtained Customer trust and internal appreciation. Became a key player in the team cumulating pre-sales and post sales activities. Strong contractual follow-up, making sure all Parties respect terms of full network Build Operate and Transfer contract :

ERICSSON CONTRACTS MANAGER : Customer is France Telecom / Orange account in Market Unit Sub-Saharan Africa. Managing very complex multi years frame Contract with customer and sub-contractors. Making sure that all parties are observing their obligations and following Contract terms. Also preparing new agreements and Amendments. Complex Contracts consist in implementation of full GSM network turnkey rollout project (IN-CS3, Service layer, OSS, Core-MSC, MGW, Radio, Transmission minilinks, MMS, GPRS, etc.).Part of Core3 managerial decision group.

Staff Managed : 8 Project Managers.Annual Customer Orders value delivered : 8 M-USD.Responsibilities :• Handle delivery of all services & supply as per agreed timelines and within agreed budget.• Meet / exceed Customer expectations & satisfaction.Key Achievements : Handled services & deliveries for France Telecom Orange account in all Market Unit Sub-Saharan (9 countries). Key player in pre-sales activities, defining services scope, budget, time-plan, risks, staffing requirements, etc. Effectively handled Customer relationship & Governance. Follow up of Implementation in 9 countries at the same time while a full turnkey project (full network) was being deployed in Guinea.

“ALCATEL” : Very large company with subsidiaries in over 130 countries. Provider of telecommunication & communications solutions to carriers, fixed and mobile operators (telcos), Internet service providers & enterprises. 2005-2006 ALCATEL Fixed Division (FSD) : IN-VAS Program Manager & Rollout Manager : Implementation of all Intelligent Network (IN) & Value Added Services (VAS) applications + Supervision of implementation of other products project managers (global planning, progress report, customer main contact for daily operations). I have installed in customer network : · New OSP2.3 IN with Prepaid Telephony (PPT) & Prepaid Cards (PPC)· DAM – SRP announcement servers. · MMIC (video conferencing), SMC (ADSL subscribers admin.).· Supervision of deployment progress of E10 Switches, Litespans, ATM, BAS, etc.· Study + project follow up of [Alcatel + Siemens] equipments interconnection.

ALCATEL-LUCENT MSD Mobile Solutions Division - IN & VAS Senior Project Manager.Staff Managed : 6 : 3 Technical Project Managers & 3 Integrators.Annual Customer Orders value delivered : 11 M-USD.Responsibilities :• Plan & execute delivery of all services & supply as per agreed timelines for Nigeria's second national operator, Globacom.• Meet / exceed Customer expectations & satisfaction.• Scope from planning, design & site surveys all the way to . Final acceptance. Key Achievements : Planned & lead a technical team with full installation of 14 new charging systems in 16 months. Solved technical outages in the network by delivering a dedicated & powerful scratch cards database (previously hosted on an IN). Obtained Management & Customer congratulations for network stability. Handled local teams recruitment & management. Internal and Customer weekly Governance including project plan, progress follow-up, achievements & challenges.

Staff Managed : 6 Sales & Technical staff.Annual Delivered Customer Orders value : 6 M-USDResponsibilities :• Support Sales Teams with adequate technical inputs allowing sales on multimedia, fixed and mobile networks VAS solutions. Key Achievements : Leader for all pre-sales activities in the company. Successfully linked Sales and Operations departments allowing strong team work and synergies. Improved offers with clear Solution & Services descriptions. Recruitment & training of engineers, enabling them to build professional technical offers. Stood as the person guaranteeing all technical answers to customers in sales department, and for all Business Units.

An international global management consulting, IT services & VAS firm, specialized in business and technology integration.Project Leader : Global integrations : from customers needs analysis with pre-sales team, to project deployment in customers network. Deployment of SMS-C systems, SMS+ contents & other VAS, Unified messaging, Voice solutions.

French Operator based in Paris.Staff Managed : 2 engineers.Annual Revenue from Deliveries : 9 M-USD.Responsibilities :• Handle all IT & Cloud / VAS solution requests within agreed time to market timeframe.• Support Marketing with products definition / selection.Key Achievements : Along with internal teams and dub-contractors we were able to launch on time several new products such as i.e. SMS-C add ons for campaigns, SMS+ contents, Voice Mail system, Unified messaging, Auto attendant Voice Server, Toll free number services, Voice & data routing to kiosq platform hosting external companies services, etc. Strong player in making it possible to transform ideas into actual services.