Muhammad Imran Awan Email & Phone Number

Riyadh, Sa

Riyadh, Saudi Arabia

Riyadh - Saudi Arabia

Most recently I have been involved in defining the solution strategy, architecting and implementing an E2E Service Orchestration solution that abstracts the complexity of various Telco Cloud domains (NFV/SDN, SD-WAN, 5G, RAN, Transport, MEC) by automating the life-cycle management of hybrid network services. The first wave of automated lifecycle management of stc’s SD-WAN overlay services has already gone live.I contribute in defining the technology strategy, architecture and deployment roadmap of Network Services Orchestration and Automation stack at stc with a key focus on the E2E Lifecycle Management of Cloud, NFV, SDN & 5G Slicing driven servicesI lead the mentorship program at my dept. that fosters competency development and employee engagement for local staff (mentees), while also delivering soft skills workshop for the personal and leadership development of all employees.Support other colleagues in their professional and personal development as a formal Coach and MentorAs an accredited internal trainer on Cloud technologies, I deliver multiple courses thru stc Academy for internal and external participants. I am an internal accredited trainer for Alibaba Cloud technologies

Riyadh, Saudi Arabia

Design and rollout of a TMF Customer Journey based E2E Customer Experience Assurance solution, covering various phases of customer experience lifecycle modelEffectively marketed the CEM solution throughout organization with CXO level Presentations & user workshops, including technical presales support to STC EBU/Solutions for building technology solution proposals to large enterprise customersIntroduced multiple customer experience improvement & network data monetization driven CEM features based on Real-time/Streaming Analytics using Complex Event Processing (CEP) & Location/Movement Intelligence, enabling real-time marketing campaigns for better upsell & retention and creation of new revenue streamsTransformation of System Architecture & Infrastructure of CEM to an Apache Hadoop ecosystem based on Big Data technology platform for advanced Operational, Customer and Location Analytics capabilitiesTechnically led the selection, scoping, E2E design and delivery of a multi-million dollar strategic Customer Experience Management (CEM) solution for Mobile 2G/3G/LTE network at STC; also supported the design & rollout of Active & Passive Probes system that acts as input to CEM layer

Riyadh, Saudi Arabia

I was leading the Planning, Design and Delivery of STC’s Network Performance Management, Service Quality and Service Level Management solutions based on InfoVista’s VistaInsight and IBM’s SQM/SLM platformsDelivered various expansion projects for InfoVista solution expansion to cover new Telecom & IP network technologiesSteered the design and implementation of Service Quality & Service Level Management solution for Enterprise IPVPN, Consumer DSL/FTTX & MBB services; enabling STC to sell premium SLAs along with penalty and rebates functionality

Dubai - Uae

As Sr. Manager for Service Assurance Systems (OSS) at du, I was the Technology Responsible for Planning, Delivery, Roadmap/Architecture, and Operations of all OSS Service Assurance platforms for entire Telecom & IT Infrastructure at du. Key areas under OSS Assurance domain included ‘umbrella’ Fault Management, Performance Management, Service Quality Management and ITSM; catering service assurance needs both from Network & Customer perspective.Successful deployment of an end-to-end Umbrella Fault Management system (Harris NetBoss, working as Manager of Managers) across the Fixed, Mobile and IT (OSS/BSS/VAS) infrastructureSuccessful rollout of one of the major expansions for Mobile network OSS platforms (NetAct/Traffica/SQM); this included meticulous planning, vendor coordination & rigorous testingLed the selection and deployment of an e2e Trouble-Ticketing solution based on HP Service Manager & Siebel CRM in a tightly integrated business environment; this included migration and consolidation of three legacy Service Desk installations

Islamabad - Pakistan

Reporting to Director IT & CIO, I was managing the workload and performance of ‘IT Systems and Service Assurance’ team handling all the IT datacenter technologies and operational automation tools.Developed and implemented IT Infrastructure and Datacenter Operations strategy and roadmap for Telenor Pakistan in line with divisional IT strategy; defined departmental policies, procedures and methodologies to ensure Systems and Infrastructure availability, performance, integrity, and security; while using ITIL as a core process framework.Implemented the core IT Systems and Datacenter Infrastructure at Telenor Pakistan prior to the launch of Cellular Services in 2005. (Vendor: HP Norway)Planned, designed & implemented a Servers and Storage Consolidation solution using Integrity Superdomes & XP12k storages from HP with partitioning & automatic workload managementFormulated a cross-functional team of professionals as Service Assurance sub-group, responsible for the administration & maintenance of all OSS/Monitoring Platforms across the Telecom and IT domainDesigned and implemented a countrywide Office Applications setup using MS Active Directory, Exchange 2003, SMS, LCS/OCS and MOSS 2007; K-box & GFI Fax-makerPlanned & implemented an end-to-end systems and network Secure Access, Identity Management and SSO solution based on IBM TIM/TAM, Cisco ACS, and RSA Two-factor Authentication.

Lahore & Islamabad

Administration of company’s UNIX/Solaris based servers, storage, clustering & backup systems.Single-handedly Planned, Designed & Deployed a Microsoft Windows 2k - Active Directory based Domain infrastructure and Microsoft Exchange 2k based distributed messaging infrastructure.

Engineer'S Degree, Electronics & Communications, A

Bachelor Degree in Electrical Engineering (Electronics/Communications) from UET Lahore

F.Sc, Pre-Engineering, A+