Muhammad Imran Awan

Muhammad Imran Awan Email and Phone Number

Business Resiliency Expert | Internal Trainer and Mentor Coach @ stc
Riyadh, SA
Muhammad Imran Awan's Location
Riyadh, Riyadh, Saudi Arabia, Saudi Arabia
Muhammad Imran Awan's Contact Details

Muhammad Imran Awan work email

Muhammad Imran Awan personal email

n/a
About Muhammad Imran Awan

15+ years of multifaceted Cloud/IT Infrastructure & Telecom OSS/BSS experience across the Technology Architecture, Strategy, Transformation, Solution Design, Projects Delivery, and Operational Governance domains. Exceptional track record of delivering value across multiple technology domains incl. OSS/BSS/VAS/ESS, Customer Experience and Service Quality Management., Cloud Computing, Service Orchestration, NFV/SDN/SD-WAN/5G-Slicing Automation, Mission-critical IT Infrastructure, and Telco Big Data Analytics.Trusted advisor to the senior management on multifaceted technical & strategic matters, including the industry/market analysis and business case development for new initiatives and technology solutionsProven credentials in employee/talent development through hands on mentorship, coaching and training deliveryTOGAF, ITIL, eTOM & Cloud (AWS, Azure, Alibaba, CompTIA) certified with relevant Technology Architecture, Design, Delivery and Digital Transformation experience at large CSPs. Hands-on experience in Business need Analysis, Solution Strategy/Architecture, Solution Design, Rollout and Operations of wide-ranging IT & Telecom Cloud/OSS/BSS/CEM systems covering Infrastructure, Software and Professional Services.Delivers trainings and workshops on Cloud Computing technology as well as business enablement. Accredited Trainer for Alibaba Cloud Training delivery program for stc/SCCC.Proven Managerial skills - building high-performance teams, establishing SMART goals & conducting performance reviews; conflict resolution, counseling and mentoringInternal and external customer engagements and technical pre-sales support for effective marketing and adoption of new technology solutions, facilitating business value realization and projects success.Experienced Technical Writer; writing solution & service design documents/proposal, strategy & roadmap documents, technical reports, technology newsletters, whitepapers, training materials, and delivering high-quality presentationsCertified Gender-intelligent Life Coach, assisting colleagues and clients to create and live a meaningful lifestyleHave been a Speaker at the international conferences and technology summits.

Muhammad Imran Awan's Current Company Details
stc

Stc

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Business Resiliency Expert | Internal Trainer and Mentor Coach
Riyadh, SA
Website:
stc.com.sa
Employees:
16531
Muhammad Imran Awan Work Experience Details
  • Stc
    Business Resiliency Expert | Internal Trainer And Mentor Coach
    Stc
    Riyadh, Sa
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  • Stc
    Business Resiliency Expert
    Stc Jun 2024 - Present
    Riyadh, Saudi Arabia
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  • Stc
    Advisor / Sr. Solution Architect – E2E Service Orchestration - Cloud Infrastructure
    Stc Jan 2019 - Jul 2024
    Riyadh - Saudi Arabia
    Most recently I have been involved in defining the solution strategy, architecting and implementing an E2E Service Orchestration solution that abstracts the complexity of various Telco Cloud domains (NFV/SDN, SD-WAN, 5G, RAN, Transport, MEC) by automating the life-cycle management of hybrid network services. The first wave of automated lifecycle management of stc’s SD-WAN overlay services has already gone live.I contribute in defining the technology strategy, architecture and deployment roadmap of Network Services Orchestration and Automation stack at stc with a key focus on the E2E Lifecycle Management of Cloud, NFV, SDN & 5G Slicing driven servicesI lead the mentorship program at my dept. that fosters competency development and employee engagement for local staff (mentees), while also delivering soft skills workshop for the personal and leadership development of all employees.Support other colleagues in their professional and personal development as a formal Coach and MentorAs an accredited internal trainer on Cloud technologies, I deliver multiple courses thru stc Academy for internal and external participants. I am an internal accredited trainer for Alibaba Cloud technologies
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  • Stc
    Advisor / Sr. Solutions Architect – Customer Experience Management (Cem) - Oss/Nss
    Stc Dec 2012 - Dec 2018
    Riyadh, Saudi Arabia
    Design and rollout of a TMF Customer Journey based E2E Customer Experience Assurance solution, covering various phases of customer experience lifecycle modelEffectively marketed the CEM solution throughout organization with CXO level Presentations & user workshops, including technical presales support to STC EBU/Solutions for building technology solution proposals to large enterprise customersIntroduced multiple customer experience improvement & network data monetization driven CEM features based on Real-time/Streaming Analytics using Complex Event Processing (CEP) & Location/Movement Intelligence, enabling real-time marketing campaigns for better upsell & retention and creation of new revenue streamsTransformation of System Architecture & Infrastructure of CEM to an Apache Hadoop ecosystem based on Big Data technology platform for advanced Operational, Customer and Location Analytics capabilitiesTechnically led the selection, scoping, E2E design and delivery of a multi-million dollar strategic Customer Experience Management (CEM) solution for Mobile 2G/3G/LTE network at STC; also supported the design & rollout of Active & Passive Probes system that acts as input to CEM layer
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  • Saudi Business Machines - Sbm
    Sr. Oss Consultant - Nw Performance & Service Quality Management
    Saudi Business Machines - Sbm Jul 2010 - Nov 2012
    Riyadh, Saudi Arabia
    I was leading the Planning, Design and Delivery of STC’s Network Performance Management, Service Quality and Service Level Management solutions based on InfoVista’s VistaInsight and IBM’s SQM/SLM platformsDelivered various expansion projects for InfoVista solution expansion to cover new Telecom & IP network technologiesSteered the design and implementation of Service Quality & Service Level Management solution for Enterprise IPVPN, Consumer DSL/FTTX & MBB services; enabling STC to sell premium SLAs along with penalty and rebates functionality
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  • Du (Emirates Integrated Telecommunications Company)
    Sr. Manager Service Assurance Systems
    Du (Emirates Integrated Telecommunications Company) May 2008 - Jun 2010
    Dubai - Uae
    As Sr. Manager for Service Assurance Systems (OSS) at du, I was the Technology Responsible for Planning, Delivery, Roadmap/Architecture, and Operations of all OSS Service Assurance platforms for entire Telecom & IT Infrastructure at du. Key areas under OSS Assurance domain included ‘umbrella’ Fault Management, Performance Management, Service Quality Management and ITSM; catering service assurance needs both from Network & Customer perspective.Successful deployment of an end-to-end Umbrella Fault Management system (Harris NetBoss, working as Manager of Managers) across the Fixed, Mobile and IT (OSS/BSS/VAS) infrastructureSuccessful rollout of one of the major expansions for Mobile network OSS platforms (NetAct/Traffica/SQM); this included meticulous planning, vendor coordination & rigorous testingLed the selection and deployment of an e2e Trouble-Ticketing solution based on HP Service Manager & Siebel CRM in a tightly integrated business environment; this included migration and consolidation of three legacy Service Desk installations
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  • Telenor Pakistan
    Manager It Systems
    Telenor Pakistan Aug 2004 - May 2008
    Islamabad - Pakistan
    Reporting to Director IT & CIO, I was managing the workload and performance of ‘IT Systems and Service Assurance’ team handling all the IT datacenter technologies and operational automation tools.Developed and implemented IT Infrastructure and Datacenter Operations strategy and roadmap for Telenor Pakistan in line with divisional IT strategy; defined departmental policies, procedures and methodologies to ensure Systems and Infrastructure availability, performance, integrity, and security; while using ITIL as a core process framework.Implemented the core IT Systems and Datacenter Infrastructure at Telenor Pakistan prior to the launch of Cellular Services in 2005. (Vendor: HP Norway)Planned, designed & implemented a Servers and Storage Consolidation solution using Integrity Superdomes & XP12k storages from HP with partitioning & automatic workload managementFormulated a cross-functional team of professionals as Service Assurance sub-group, responsible for the administration & maintenance of all OSS/Monitoring Platforms across the Telecom and IT domainDesigned and implemented a countrywide Office Applications setup using MS Active Directory, Exchange 2003, SMS, LCS/OCS and MOSS 2007; K-box & GFI Fax-makerPlanned & implemented an end-to-end systems and network Secure Access, Identity Management and SSO solution based on IBM TIM/TAM, Cisco ACS, and RSA Two-factor Authentication.
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  • Ufone - Etisalat Group
    Sr. Network & System Engineer
    Ufone - Etisalat Group Dec 2001 - Aug 2004
    Lahore & Islamabad
    Administration of company’s UNIX/Solaris based servers, storage, clustering & backup systems.Single-handedly Planned, Designed & Deployed a Microsoft Windows 2k - Active Directory based Domain infrastructure and Microsoft Exchange 2k based distributed messaging infrastructure.
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Muhammad Imran Awan Skills

Telecommunications Integration Solution Architecture Vas Bss Gsm Data Center It Service Management Computer Network Operations Project Planning Business Analysis Nms It Operations Vendor Management 3g Etom Unix Ip Lte Hp Ux Enterprise Architecture Wireless Service Delivery Service Assurance Umts Infrastructure Tcp/ip Core Network Qos Ngn Managed Services Telco Service Management Broadband Governance Planning Oss Snmp Fault Management Solution Design Network Operations It Governance Ngoss Customer Experience Management Itil Certified Service Quality Big Data Analytics Internet Of Things Open Source Software

Muhammad Imran Awan Education Details

Frequently Asked Questions about Muhammad Imran Awan

What company does Muhammad Imran Awan work for?

Muhammad Imran Awan works for Stc

What is Muhammad Imran Awan's role at the current company?

Muhammad Imran Awan's current role is Business Resiliency Expert | Internal Trainer and Mentor Coach.

What is Muhammad Imran Awan's email address?

Muhammad Imran Awan's email address is im****@****msn.com

What schools did Muhammad Imran Awan attend?

Muhammad Imran Awan attended University Of Engineering And Technology, Lahore, Government College University, Lahore.

What skills is Muhammad Imran Awan known for?

Muhammad Imran Awan has skills like Telecommunications, Integration, Solution Architecture, Vas, Bss, Gsm, Data Center, It Service Management, Computer Network Operations, Project Planning, Business Analysis, Nms.

Who are Muhammad Imran Awan's colleagues?

Muhammad Imran Awan's colleagues are Abdullah Alshahrani, Abdulaziz S.alenezi, Sara Alrowili, Abdullah Alghamdi, Abdulkarim Addoseri, Vijesh Venugopal, Ali Aljaziri.

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