Top performing management professional with more than 20-year track record of executing complex assignments pertaining to project/program leadership, business/process transformations, digital data analytics and service management. Offering a broad business perspective and significant abilities to boost growth potential coupled with remarkable academic accolades including an MBA as well as M.Sc. in Computer Network and Engineering. Well-honed process improvement practitioner focused on driving efficiency improvements and cost reduction while conducting detailed feasibility studies to determine the best use of technical resources and provide high quality services that exceed global standards. Advanced leadership skill set with the ability to build, develop, and manage diverse onsite and offshore teams to meet operational objectives. Visionary yet pragmatic approach trusted over a decade by one of the leading global pharmaceutical brands to fortify the integrity of business processes, technology architecture, and service delivery models central to company growth practices; striving to implement governance forums facilitating manifold progress in communications of the IT portfolio. Championed the implementation of high end strategic/tactical plans based on ITIL service management principles to best serve customer needs and enhance efficiency and customer satisfaction levels. Business intelligence thought leader serving as a strong pillar to steer stupendous growth in technology related areas, with emphasis on best practices and standards, support and help desk functions, communication networks (voice and data) and project delivery functions. Experience in partnering with business & leading technology services across Pharma, Commercial, Consumer and Medical Affairs functions
Listed skills include Change Management, Project Management, Vendor Management, Itil, and 26 others.