Imran Bargir Email & Phone Number

Mumbai, Mh, In

Mumbai Area, India

Mumbai Area, India

Providing support during the virtual delivery sessions.Testing various requirements from the clients on Adobe Connect Platform and updating the client on the same.Maintaining SOP’s and Documents for referencing by the LA Team on the University TRoomUploading the courses/videos/documents on courses on Virtual Campus as per the requirement from the client.Monitoring the IP changes for virtual campus and following up with ITICS to implement the same.Checking Virtual Campus daily for proper functionalityCoordinating with internal network team for support during virtual sessionsCoordinating with the vendors for any issues related to product and services.Managing the upgrades of virtual delivery products like Adobe Connect, Survey Gizmo etc.Administering the Adobe Connect Console/directory for any updates or changes in user detailsInforming the stakeholders regarding the upgrade and maintenance downtime for Adobe Connect platform.Raising tickets with the vendor for any issues in Adobe Connect and following up on regular basis.Maintaining the tracker for all adobe connect tickets raised with vendor.Working with ITICS team and Adobe Connect to seamlessly deliver virtual sessions.Coordinating with internal network team for support during virtual sessionsCoordinating with the vendors for any issues related to product and services.Providing VC support with voice integration to users.Assisting users to connect online meetings from Microsoft Lync, Cisco Meeting Place and Adobe Connect.Troubleshooting and recovering data from crash encrypted HDD with McAfee EEPC recovery tools.Configuring and troubleshooting VPN for any issues.Providing remote support to the users with Microsoft Lync communicator, Go to Assist and Team viewer.Providing telephonic support to the users.Raising IT tickets from service now ticketing tool and closing the same within the SLA.

Mumbai Area, India

Preparing check request for all IT assets procured in Mumbai and Gurgaon offices for processing the invoice.Configuring emails on Mobiles and Tablets by adding the users to Tangoe Email console & installing and configuring Tangoe Client for Emails on their handsets.VC Testing is done on regular basis with different Qualcomm locations in coordination with the VC Engineer.Following up with procurement team for quotes, new procurement and AMC renewals etc.Logging tickets with Lenovo and HP for various hardware issuesLogging tickets with VC AMC Vendors for any VC equipment related issuesKeeping all the systems up to date with latest versions of software’s and updates installationMaintaining Assets inventory and updating the same from time to timeUser’s Data backup status is being check on weekly basis for all users.Keeping complete IT Infrastructure updated and secure as per company policies and proceduresRegularly monitoring for any errors between video-audio conferencing & resolving them promptlyConfiguring Cisco Telephony extensions for new hires from the ConsoleMonitoring AMC and Warranty expiry for all IT Assets

Mumbai Area, India

Installing Avaya Client softwares and configuring the same.Recovering data from McAfee EEPC encrypted Machines Supporting end users for IT related queries.Providing remote support to users thru Go to Assist tool, net meeting, and remote assistance.Supporting user’s in virtual meetings thru Adobe Connect.Supporting user's in virtual meetings thru Cisco WebExAssisting user's for EEPC login issues and synchronizing the same with EEPC serverGenerating laptop hostnames for new hires in AD and configuring the same.Taking inventory of all the IT assets within the organization and maintaining the excel sheet for the same.Coordinating with vendors, internal McAfee team to get the issues resolve pertaining to softwares and hardwares.Working on Remedy and Infra Ticketing Tools for logging and resolving tickets.Raising request for IT consumables thru McAfee Net buyer Portal and after approval from respective managers forwarding the PO to the concerned vendor to process it further.Assisting networking team in troubleshooting networking issues.Configuring emails on blackberry in coordination with helpdesk.Assisting users in outlook issues and coordinating with messaging team for any mail related issues from the server end.Assisting security team for any CCTV camera's software or hardware issuesConfiguring emails on Android devices using McAfee Secure Container (Mail Client) and McAfee EMM (Enterprise Mobility Mails).Configuring Guest WiFi for visitors.Installing various application softwares and configuring the same.Providing telephonic and remote support to users after office hours.Configuring soft token for VPN (Aventail) and troubleshooting the same in case of any issues.Configuring emails on IPhones and IPad thru McAfee EMM.Assisting users in Data Backup thru Second Copy softwareUnlocking the AD password thru AD consoleRemote troubleshooting of various windows applications

Mumbai Area, India

 Working with Desktop (HP Workstation xw4600, dx2060MT, d260 MT, HP DC 7800 and so on.) Working with Laptops (HP NC 6220, HP 2510p, HP 2530p, Dell D420, Dell E4300, Dell E4310) Supporting the user for Wi Fi related issues. Configuring MS Outlook to Exchange server and guiding the users to manage their PST’s Recovering corrupt pst thru scanpst.exe tool by Microsoft Installing Reliance data card and configuring the same. Also installing and troubleshooting Aventail software for connecting to Unilever mails while working on Data Card Assisting user to connect Video Conferencing to other parts of the India and world thru Airtel Bridge and Point to Point connection. Handling all IT Operations for the Project, Co-ordination with various Application Team for smooth functioning, Ensuring 100% uptime of Network Links across all Regions Asset Management, Vendor Management, Roll Out of all new Franchises of the Business & Requirement of the franchises, Up-gradation of the Assets across all the 7 Regions in India Telephonic support to clients. Monitoring and Analyzing the Incidents & provide fix in defined Service Level Agreements.

Mumbai

 Knowledge of assembling the computers Attending hardware & networking calls and resolving the queries related to it. Loading Windows 98/ 2000/ XP on the Desktops as well as Laptops. Resolving queries regarding network problem. Resolving virus related issues and loading drivers and softwares. Troubleshooting internet related issues and IE settings related queries. Resolving issues pertaining to Microsoft Outlook. Attending both network and local printer calls and resolving the queries related to it. Familiar with the Active Directory Service environment. Maintaining inventory of computers, printers and Laptops Logging calls thru unicenter service desk for any hardware device repair or replacement. Placing standby request and also taking the follow up regarding the same from the TCS call center. Installing & Trouble Shooting Printers Laser Jet, DeskJet, Dot matrix. Installation and Troubleshooting of Software Co-ordination with all users regarding all kinds of Desktops & Laptops (IBM, HP, Compaq, HCL, ACER, Dell) installations & problems.

Bachelor Of Commerce, Commerce

Activities and Societies: Sports GroupBachelor of Commerce

Higher Secondary Certificate, Commerce

Activities and Societies: Sports GroupCompletion of Higher Secondary Board

Secondary School Certificate, Ssc

Secondary School Certificate