ABOUT ME:I specialize in SERVICE DESIGN, STRATEGY, UX, CUSTOMER EXPERIENCE and DIGITAL TRANSFORMATION. During a 27-year career, I have worked in a variety of management and leadership roles within the IT services industry servicing clients globally. My core expertise lies in building and managing design teams and studios; designing world-class products, services and systems that create business value and engaging customer experiences; formulating strategies for service design and digital transformation; and fostering cultures that enable creative problem-solving.I have a diverse client portfolio - ranging from large corporate enterprises, public-sector organizations and tech startups - and have experience of working within a variety of industry sectors. Some clients include Standard Chartered (Hong Kong), Meezan Bank (PK), Associated Press (USA), Allied Bank (PK), Prime Minister's Office (UAE), Dooney (USA), Bank Al-Habib (PK), Federal Demographic Council (UAE), Federal Board of Revenue (PK), IT Ministry (PK), Next Capital (PK), KUIU (USA), Colabs (PK), OneLoad (PK), Sindh Revenue Board (PK), TransRe (USA), to name a few.RECENT WORK:My most recent work has involved training government officials in service design, evaluating and improving taxpayer experiences for the public sector, conceptualizing a unified account opening / KYC process for capital markets, redesigning a digital consumer banking experience, conceptualizing an IoT-based industrial automation platform and executive supervision of a fintech startup’s product design.AREAS OF EXPERTISE:- Strategy & planning- Design operations & management - Service design & customer experience- Digital product design & user experience- Digital transformation and innovation- Product & program management- Organizational development- Training & coachingAPPROACH:Holistic, customer-centric, systems thinking, human-centered design, design thinking, agile.ON-SITE WORK LOCATIONS:North America, UK & Europe, Middle East & GCC, South Asia, Asia Pacific.