Imran Khan Email & Phone Number

Dubai, United Arab Emirates

• Managing CDNs, OTT platforms elements like streaming servers, Backoffice and the origin/delivery servers.• Acting as a TAM to a few accounts, to which I lead new project deployments, expansions, upgrades and system engineering tasks.• Handling day-to-day tickets. Escalating bugs to R&D through detailed debugging and issue reproduction.• Provides technical support to local sales teams, attending client meetings.• Working with team on knowledge base articles and writing technical procedures.Projects: Expansion project at Intigral Saudi, upgrade/scaling Dubai platform.

Dubai, United Arab Emirates

• Managing CDNs, OTT platforms elements like streaming servers, Backoffice and the origin/delivery servers.• Acting as a TAM, to which I lead new project deployments, expansions, upgrades and system engineering tasks.• Handling day-to-day tickets. Escalating bugs to R&D through detailed debugging and issue reproduction.• Provides technical support to local sales teams, attending client meetings.• Working with team on knowledge base articles and writing technical procedures.Projects: Expansion project at Intigral Saudi, upgrade/scaling Dubai platform.

Dubai, United Arab Emirates

• Managed IPTV & OTT platforms, troubleshooting issues and handling tickets remotely and on-site.• Led project deployments and POCs, escalating bugs to R&D through detailed debugging and issue reproduction.• Provided technical support to local sales teams, attending client meetings, and offering product training.• Authored technical solutions and procedures for recurring issues.Projects: OTT project at DU Telecom.

Dubai, United Arab Emirates

• Linux Server Administration (Debian) and to maintain 1000+machines.• Monitoring IPTV gateways and servers VoD Linux (Debian) on a recreation center of 1000+servers.• Installation and maintenance of servers (Middle-east, Asia & Africa) at customers premises.• Data center and satellite up-link intervention in middle-east for fault-maintenance at network layers1/2/3 or for the installation purposes.• Customer training (en / hindi / urdu) in Africa, Asia, middle-east regions on-sites or remotely.• Issues reproduction in the lab environment to escalate with the concerned team.• Communication with the different internal R&D, benchmark, product management and logistic teams via SAP and related tools.• Tickets management via RT, OTRS & Freshdesk.• Global help and live desk engineer (en / hindi / urdu)• Writing technical procedures and documentation for the customized projects.Pre-Sales Engineering:• Technical analysis on the requirements and to proposing the feasible IPTV streaming solution.• BoQ and channel-lineup preparations.• Offered after-sales assistance to a successful deployment.

Muharraq Area, Bahrain

• Network design, installation, configuration, integration ,testing and maintenance of Video Conferencing solutions, IP PBX, wireless LAN setups & CCTV security systems.• Commissioning and installation of various video management and storage server systems.• Conducted site surveys and provided sales engineering support, includes collecting and recording detailed operational, functional and technical requirements.• Developed project scopes, projects take-offs & BoQ to rolling out projects.• Designed surveillance plan and managing roadmap for various facilities under the ministry of interior.• Conducting weekly meetings to handling customer issues and trouble tickets.Worked as a Project Engineer to the following missions:• Surveillance system design and Installation -Ministry Of Interior, Bahrain.• Designing and implementation of wireless LAN setups in residential and commercial entities. – Havaar Island, Bahrain.• Commissioning of video conferencing, structured cabling & IP PBX systems. –BDF Hospital, Bahrain.

Muharraq Area, Bahrain

• To troubleshoot issues with the network in order to make it run more efficiently and to avoid future problems.• To proactively monitor the network availability and maintain IPTV/OTT subsystems such as content feeds, head-end devices like transcoders, encoders, IRDs, STBs and TV-Apps.• To look after the application, origin, delivery and the storage servers.• To look after the Data Center operations using network monitoring tools to handle day-to-day Issues and• To perform beneficial network updates whenever available.• To operate and maintain back-office operations with the middleware of Minerva Networks.• To produce various technical documents and technical diagrams.• To identify and coordinate the troubleshooting activity along with team members, third party vendors and partner operators.

Manama, Bahrain

• Responsibilities includes creation, testing & commissioning of VOIP circuits with Tier-1 VoIP operators.• To perform softswitch routing/traffic shaping, monitoring, config and debug VoIP links.

Karachi, Pakistan

• Monitoring, managing and troubleshooting VoIP soft-switches like Sippy Soft, JVS & VPS.• Liaising up with different VoIP operators to improve QoS and for the interconnections processes.• Performing call routing per business team requirements.• Commissioning & configuration engineering for different wireless setups.• Technical Documentation.

Karachi, Pakistan

- Routing implementations in primary control room (PCR) & master control room (MCR).- Technical responsibilities for the Indoor shootings design of broadcast studios.