Imran Khadim Email & Phone Number

Singapore

Achieving regional sales targets by identifying new business opportunities through strategic networking and relationship-building. Drove business growth by expanding a robust network and delivering exceptional customer support. Organized and facilitated webinars, meetings, product demonstrations, trainings, and overviews to effectively engage clients and enhance product understanding. Collaborated with regional team members and product managers to refine business strategies and support continuous improvement in sales planning.

Singapore, Singapore

Led and managed a team of customer service professionals, ensuring high-quality service delivery and meeting key performance indicators (KPIs).Acted as the escalation point for complex customer inquiries, resolving issues effectively and enhancing overall customer satisfaction.Identified opportunities to streamline workflows, improving efficiency and optimizing service processes.Collaborated with cross-functional teams to implement new tools and systems for better customer experience.Engaged with IATA members and stakeholders, facilitating regular feedback sessions to ensure satisfaction and continuous improvement.Conducted training and development programs for the team, ensuring up-to-date knowledge of IATA’s products and services.Analyzed performance metrics and customer feedback to prepare detailed reports for senior management.Ensured all customer service operations adhered to IATA’s standards and industry regulations.

Singapore

• Key Account Manager • Actively participation in Global Projects and their success• Training member airlines and travel agents• Providing services for sales and revenue generating projects• Playing key role in Customer Satisfaction and bringing record breaking results• Committee member performing and organizing social activities & awareness programs for the regionKey Skills: Sales | Customer Success Management | Project Management | Team Player | Multi-Tasking | Time Management | Result Orientation | Customer Satisfaction

Singapore

Lahore, Pakistan

Meeting Sales & Revenue Targets for retail department. Acknowledged & appreciated for exceptional services on different occasions winning customer’s heart. Increased sales for Dubai Stopover product and volunteer in various Sales Support activities helping team in challenging situations. Organized various extra-curricular activities for the station to keep staff connected.Key Skills: Passion for selling | Authoritative Speaker| Team Player | Time Management | Result Orientation | Customer Services Excellence | Driving Loyalty

Lahore, Pakistan

Indulging in B2B business, facilitating travel trade. Generating revenues through reservations & modification of travel itineraries. Key Skills: B2B Excellence | Res. & Ticketing | Customer Services | Travel Arrangement

Lahore, Pakistan

Assisting subscribers on network related queries and solving their routine issues. Helping them subscribing tailor fit plans according to their needs and keeping customers loyal to the company in competitive environment.Key Skills: Time Management | Patience | Communication Skills | SQL Maintenance | Customer Handling

Master Of Business Administration (Mba), Marketing

Bachelor Of Commerce (B.Com.), Business/Commerce, General, A