As a strategic HR business consultant, my role centers on leveraging Human Capital to drive the achievement of organizational goals. I conduct detailed gap analyses to identify areas where the workforce and processes can be optimized, and I create a strategic roadmap to address these gaps. My approach is highly collaborative, ensuring that all key stakeholders are actively involved in the process. My areas of expertise include talent attraction, performance management systems, HR policy definition, change management, employee engagement, organizational communication, and organizational development. This diverse skill set enables me to foster a culture of continuous improvement, enhance employee satisfaction, and ensure effective communication and change management across the organization.

Nobel Hygiene Pvt. Ltd. is a 20-year-old company that manufactures and sells disposable hygiene products of highest standards and a market leader in adult diaper segment. I head HR, IR and Administration department for its manufacturing unit, sales force and corporate office and lead a team consisting of 9 members. I am responsible for creating and executing business-aligned strategies for organisational design, workforce management, talent acquisition, performance management, HR automation, organisational effectiveness and employee relations.Initiated and led OD intervention that resulted in 50% reduction in attrition of critical talent. Implemented HR automation system that increased efficiency and strengthened employee connect.Re-defined performance management system and annual reward.

• Consolidated HR functions into a single organization across India wherein led HR teams at factories to manage the human capital • Successfully managed seamless merger of 2 factories • Spearheaded multiple initiatives to define & transform the culture of the organization • Attracted talent to fulfill the growth phase of the organization• Initiated employee engagement program that resulted in 2 union members opting out of the union with one going on to become HOD• Implemented workforce planning & job roles realignment that increased operational effectiveness and reduced employee cost

Human ResourcesKelvin Cold Chain Logistics Pvt. Ltd.July 2012 – May 2013 (11 months) MumbaiFormerly Mehta Frozen Foods Carriers Pvt. Ltd.) Responsibility includes building the organization after its acquisition by PE firm Ambit Pragma. Position reports in to CEO and works closely with board and other stakeholders• Defined and executed the HR strategy• Setup HR policies and processes• Successful transition of 26 employees from previous employer and 20 new hires• Developed organization structure, job roles and KRAs• Created roadmap for culture transformation• Developed engagement plan (for employees and other stakeholder)• Manage Environment, health, Safety and Social complianceDirectorESP Consultant India Pvt. Ltd.Jan 2010 – July 2012 (2 years 7 months)Mumbai, IndiaA boutique executive search firm, ESP specializes in CXO level hiring. Led teams for the following businesses: Investment banking, Private equity, Institutional broking, Private wealth and Human resources and worked closely with CEOs and board members• Developed business and achieved top line numbers in a sluggish job market• Sourced the World Bank account and successfully closed multiple positions • Successfully searched and placed Head finance for a PE firm (complex requirement)• Implemented “Hirecraft” a software to manage the entire recruitment cycle

Managing the product and softskills training for Idea cellular call centre (incoming) with a team consisting of 4 training managers and 30 trainers for a employee universe of 1100• Created training plan including SOPs for new hire training as well as refresher training• Transitioned processes across 4 circles – Mumbai, Gujarat, West Bengal and Maharashtra• Turned around Vadodara circle performance by forming and leading a new team of trainers (15)• Achieve throughput as well as quality targets of 80%

Responsible for Customer Service training (product, process and softskills) for 1500 on-roll and off-roll staff • Implemented an employee engagement plan to develop and retain best talent. Employee attrition dropped by 17%• Developed portal to track real-time training activities/details• Maximized training (Return on Investment)• Implemented Train the trainer program resulting in cost savings of 20% in training cost• Developed and rolled out 1 Day Program on Effective Customer Interaction resulting in Circle achieving 2nd Position in Customer Satisfaction Index nationally

Talent Management, OD Interventions, Performance Management and learning and development• Redefined competency profile of candidate resulting in better person-job fit • Drove “5S” an OD initiative to improve workplace efficiency, in south India• Drove performance management for around 700 employees• Introduced staff role rotation and building second line managers• Developed Control Systems & Processes for outsourced resource (financial size 126 million) Nationally• Achieved 28% headcount reduction in a heavily unionized vendor environment

Feb’97 – Feb’00 Damania Shipping Services Ltd. Manager Customer ServicesMar’95 – Feb’97 Sterling Holiday Resorts Sr. ExecutiveJan’94 – Nov’94 East West Airline Senior Traffic AssistantJun’92 – Dec’93 Tradewings Institute of Management Trainer