Imran Malik Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

• Transferred to Dubai to continue to lead a high-performing global sales organization spanning five (5) regions, achieving annual revenues of hundreds of millions by cultivating a results-driven, customer-focused culture• Cloud Enablement segment was added to Fixed Data, Commercial Maritime, Energy and Global Government segments• Consistently delivered growth despite market challenges by adopting innovative sales strategies, fostering customer-centric relationships, and driving… Show more • Transferred to Dubai to continue to lead a high-performing global sales organization spanning five (5) regions, achieving annual revenues of hundreds of millions by cultivating a results-driven, customer-focused culture• Cloud Enablement segment was added to Fixed Data, Commercial Maritime, Energy and Global Government segments• Consistently delivered growth despite market challenges by adopting innovative sales strategies, fostering customer-centric relationships, and driving operational excellence • Deepened customer engagement and customized solutions, aligning offerings with customer needs, which led to long-term partnerships.• Led comprehensive CX transformation strategy, including establishing Customer Advisory Boards, leading initiatives to integrate direct feedback into decision-making, leading engagement events, and driving continuous improvements across all customer touchpoints to enhance overall satisfaction and loyalty. Show less

Singapore

• Based out of Singapore led a high-performing global sales organization spanning six (6) regions, achieving annual revenues of over hundreds of million by cultivating a results-driven, customer-focused culture• Consistently delivered growth despite market challenges by adopting innovative sales strategies, fostering customer-centric relationships, and driving operational excellence • Deepened customer engagement and customized solutions, aligning offerings with customer needs, which… Show more • Based out of Singapore led a high-performing global sales organization spanning six (6) regions, achieving annual revenues of over hundreds of million by cultivating a results-driven, customer-focused culture• Consistently delivered growth despite market challenges by adopting innovative sales strategies, fostering customer-centric relationships, and driving operational excellence • Deepened customer engagement and customized solutions, aligning offerings with customer needs, which led to long-term partnerships.• Led comprehensive CX transformation strategy, including establishing Customer Advisory Boards, leading initiatives to integrate direct feedback into decision-making, leading engagement events, and driving continuous improvements across all customer touchpoints to enhance overall satisfaction and loyalty.• Commercial Maritime, Energy and Global Government Segments were also added to Fixed Data from 2022 onwards Show less

Singapore

• Led the APAC region post O3b merger with SES, driving growth at a CAGR of ~14% by identifying and capitalizing on key development opportunities, with a strong focus on customer needs and market dynamics• Successfully expanded into new strategic markets such as Indonesia, Malaysia, Myanmar, and PNG by aligning the introduction of SES High Throughput Satellites with the specific customer requirements • Instituted a customer-first philosophy that deepened engagement and satisfaction… Show more • Led the APAC region post O3b merger with SES, driving growth at a CAGR of ~14% by identifying and capitalizing on key development opportunities, with a strong focus on customer needs and market dynamics• Successfully expanded into new strategic markets such as Indonesia, Malaysia, Myanmar, and PNG by aligning the introduction of SES High Throughput Satellites with the specific customer requirements • Instituted a customer-first philosophy that deepened engagement and satisfaction. Implemented initiatives such as personalized Account Plans, regular customer check-ins, and strategic feedback integration to enhance relationships and trust. Show less

Singapore

Singapore, Singapore

• Developed and executed a customer-centric strategy for the introduction of the new O3b service in the APAC region, resulting in the successful acquisition of over 15 customers prior to launch by aligning service offerings with customer needs and expectations.• Drove the APAC region to contribute over 50% of company revenue during early operation years by prioritizing deep customer engagement and delivering highly tailored solutions that addressed the specific needs of early adopters.•… Show more • Developed and executed a customer-centric strategy for the introduction of the new O3b service in the APAC region, resulting in the successful acquisition of over 15 customers prior to launch by aligning service offerings with customer needs and expectations.• Drove the APAC region to contribute over 50% of company revenue during early operation years by prioritizing deep customer engagement and delivering highly tailored solutions that addressed the specific needs of early adopters.• Collaborated with early adopter customers to co-create a comprehensive Customer Journey and establish effective Service Operations Procedures, ensuring a seamless and consistent experience from onboarding through ongoing service, which laid a strong foundation for long-term satisfaction and loyalty. Show less

Karāchi, Sindh, Pakistan

Served on the Board of Directors of Telecard Ltd., a Telecom Company listed on the Pakistan Stock exchange

Karachi Division, Sindh, Pakistan

• Spearheaded a remarkable business turnaround, driving revenue growth at a CAGR of ~38.8%, increasing from PKR 170M in FY 2004-05 to PKR 1.220B in FY 2010-11. Successfully led debt reduction efforts, eliminating PKR 600M+ in debt within six years, positioning the company for long-term financial stability• Managed a team of over 230 employees, fostering a customer-first culture through training, empowerment, and alignment with CX-focused objectives that contributed to overall business… Show more • Spearheaded a remarkable business turnaround, driving revenue growth at a CAGR of ~38.8%, increasing from PKR 170M in FY 2004-05 to PKR 1.220B in FY 2010-11. Successfully led debt reduction efforts, eliminating PKR 600M+ in debt within six years, positioning the company for long-term financial stability• Managed a team of over 230 employees, fostering a customer-first culture through training, empowerment, and alignment with CX-focused objectives that contributed to overall business growth• Re-engineered the company’s offerings and operations by developing comprehensive Customer Journeys for each product line, ensuring every customer touchpoint was optimized to deliver exceptional experiences• Defined and implemented innovative customer care strategies that prioritized continuous feedback loops, service quality improvements, and personalized customer support, establishing the company as a leader in customer experience within the industry Show less

Karāchi, Sindh, Pakistan

Appointed to the Board of Directors of PAKSAT International by the Government of Pakistan

Islamabad, Pakistan

• Reported directly to the Federal Minister of Information Technology, providing strategic guidance on the development of the national satellite program• Successfully led the establishment of a dedicated company to commercialize services on the PAKSAT-1 satellite, creating new revenue streams and supporting the nation’s satellite industry growth• Played a pivotal role as a key member of the team that successfully negotiated the aprox. US$420M PAKSAT-1R Satellite program with the… Show more • Reported directly to the Federal Minister of Information Technology, providing strategic guidance on the development of the national satellite program• Successfully led the establishment of a dedicated company to commercialize services on the PAKSAT-1 satellite, creating new revenue streams and supporting the nation’s satellite industry growth• Played a pivotal role as a key member of the team that successfully negotiated the aprox. US$420M PAKSAT-1R Satellite program with the Government of China, contributing to the expansion and modernization of the country's satellite infrastructure Show less

Singapore

Head of Solutions Engineering in 1999; Promoted to look after Business Development in 2004

Islamabad, Pakistan

Designed, implemented and managed VSAT networks for corporate customers; Launched ISP services in three cities in Pakistan

Germantown, Maryland, United States

Developed and implemented algorithms for Echo Cancellers and Demodulators for the HNS VSAT product line

Master Of Business Administration - Mba, Managment, Honors

Master'S Degree, Electical Engineering

Bachelors In Electrical Engineering, Electrical Engineering, Distinction

Activities and Societies: Alpha Phi Omega, Golden Key Honor Society