•Managing multi-function relationships throughout major transformation, automation and collaborating with multiple stakeholders across functional and technical skillsets to identify, build and maintain global business network and services. •Provide strategic leadership for the expansion and monetization of e&’s Global Business, Roaming/IPX and Transit internet networks,• Manage the design and planning of sustainable, future-proof fixed and business services that support the present and future Expansion for Global services.• Stakeholder management including and influencing others through leadership interactions across a broad structure to build and maintain relationships across a network to effectively deliver business network activities.•People management, providing coaching and development for others to maximize their potential.

• Driven the innovation and evolution of networks systems and tools.• Explored and adopted emerging technologies replacing outdated, inefficient processes or tools.• Leveraged emerging technologies of Machine Learning & AI to enable the highest levels of automationwithin existing processes.• Collaborated with Technology Leads, System Architects and business teams to guide and influencethe development of solutions meeting business needs.• Helped develop Zero Touch self healing network tools.• Achieved 80% First Call resolution by developing ChatBot for Front Office teams.• Reduced complexity by eliminating redundant systems.

• Overseen Operations & maintenance of Etisalat's 3 major network domainsInternet Transit servicesGlobal MPLS networkIPX / GRX Core Network• Support the sales cycle working closely with sales account managers to define account technicalstrategies, provide pre-sales assistance and deliver to customers.• Managed a team of subject matter experts.• Acted as a focal point for escalation contact.

• Managed the Core/Edge network offering Network Service Provider services to regional ISP’s.• Provided escalation support to key corporate and government clients.• Liaised with vendors /contractors, development section for various activities.• Performed network audits.• Conducted Acceptance Test Procedures.• Designed, implemented & Integrated MPLS based services.• Involved in all stages including requirement definition, design, testing, roll out, support &troubleshooting.• Designed & implemented of the GRX Network.• Conducted Lab testing & Arranging test Bed Scenarios in Lab Environment.• Designed and implemented the Global Out Of Band (OOB) network.• Generated low-level design documents.

• Maintained Fax Plus systems.• Provided Unix System Administration.• Performed routine backups.• Responsible for the day to day maintenance of the Telex, Telegraph and Telegram systems.• Provisioned customers.• Attended Call Outs.• Handled On Site Client Software installations for clients• Installed Integrated Message Handling System.• Installed of Sun Solaris, Windows NT, SCO systems, Cisco PIX firewalls, X400 Messaging Systems.• Performed Y2k upgrade of the store & forward systems.