Imran Manga Email & Phone Number

United Arab Emirates

• Managing multi-function relationships throughout major transformation, automation and collaborating with multiple stakeholders across functional and technical skillsets to identify, build and maintain global business.
• Provide strategic leadership for the expansion and monetization of e&’s Global Business, Roaming/IPX and Transit internet networks,
• Manage the design and planning of sustainable, future-proof fixed and business services that support the present and future Expansion for Global services.
• Stakeholder management including and influencing others through leadership interactions across a broad structure to build and maintain relationships across a network to effectively deliver business network activities.
• People management, providing coaching and development for others to maximize their potential.

Dubai, UAE

• Driven the innovation and evolution of networks systems and tools.
• Explored and adopted emerging technologies replacing outdated, inefficient processes or tools.
• Leveraged emerging technologies of Machine Learning & AI to enable the highest levels of automationwithin existing processes.
• Collaborated with Technology Leads, System Architects and business teams to guide and influencethe development of solutions meeting business needs.
• Helped develop Zero Touch self healing network tools.
• Achieved 80% First Call resolution by developing ChatBot for Front Office teams.

• Overseen Operations & maintenance of Etisalat's 3 major network domainsInternet Transit servicesGlobal MPLS networkIPX / GRX Core Network
• Support the sales cycle working closely with sales account managers to define account technicalstrategies, provide pre-sales assistance and deliver to customers.
• Managed a team of subject matter experts.
• Acted as a focal point for escalation contact.

• Managed the Core/Edge network offering Network Service Provider services to regional ISP’s.
• Provided escalation support to key corporate and government clients.
• Liaised with vendors /contractors, development section for various activities.
• Performed network audits.
• Conducted Acceptance Test Procedures.
• Designed, implemented & Integrated MPLS based services.

• Maintained Fax Plus systems.
• Provided Unix System Administration.
• Performed routine backups.
• Responsible for the day to day maintenance of the Telex, Telegraph and Telegram systems.
• Provisioned customers.
• Attended Call Outs.