Imran Molla Email & Phone Number

Bangladesh

Duties/Responsibilities:- IT Support: Deliver comprehensive technical support to personnel, addressing hardware and software issues across a range of technologies including Cisco switches, Windows servers, Synology NAS Server, MikroTik routers, CCTV systems, Office 365, Teams, and antivirus software.- System Maintenance: Maintain optimal performance of IT infrastructure, ensuring network, server, and desktop environments are fully operational.- Oversee critical IT operations, such… Show more Duties/Responsibilities:- IT Support: Deliver comprehensive technical support to personnel, addressing hardware and software issues across a range of technologies including Cisco switches, Windows servers, Synology NAS Server, MikroTik routers, CCTV systems, Office 365, Teams, and antivirus software.- System Maintenance: Maintain optimal performance of IT infrastructure, ensuring network, server, and desktop environments are fully operational.- Oversee critical IT operations, such as operating systems, security tools, applications, email systems, as well as laptop and desktop hardware.- Manage IT asset inventory and vendor relations.- Install and configure hardware peripherals, including disk drives, printers, keyboards, and monitors.- Advise on and execute PC, hardware, and peripheral equipment enhancements, upgrades, and repairs.- Troubleshoot PC and laptop issues, manage ticket resolutions, and monitor problems using the Remedy system or other helpdesk platforms.- Offer remote support to end-users for hardware and software issues, and coordinate technical resources for on-site assistance when necessary.- Data Management: Design and administer systems to safeguard data integrity and security.- Training: Conduct training sessions for staff on emerging technologies and systems to enhance their proficiency and job performance.- Vendor Management: Engage with vendors and suppliers to secure the best value and service for the organization.- Policy Development: Formulate and implement IT policies and procedures to align with industry best practices.- Disaster Recovery Planning: Create and enforce disaster recovery strategies to ensure organizational resilience in the face of system disruptions.- Budgeting: Contribute to the IT budget planning process and oversee spending to ensure fiscal responsibility.- Reporting: Compile and present detailed reports on IT operations for auditing purposes and to inform senior management decisions Show less

Bangladesh

1.Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations. 2. Performing disaster recovery operations and data backups when required. 3. Protecting data, software, and hardware by coordinating, planning, and implementing network security measures. 4. Troubleshooting, diagnosing, and resolving hardware, software, and other network and system problems. 5. Replacing faulty… Show more 1.Maintaining and administering computer networks and related computing environments including systems software, applications software, hardware, and configurations. 2. Performing disaster recovery operations and data backups when required. 3. Protecting data, software, and hardware by coordinating, planning, and implementing network security measures. 4. Troubleshooting, diagnosing, and resolving hardware, software, and other network and system problems. 5. Replacing faulty network hardware components when required. 6. Maintaining, configuring, and monitoring virus protection software and email applications. 7. Monitoring network performance to determine if adjustments need to be made. 8. Conferring with network users about solving existing system problems. 9. Operating master consoles to monitor the performance of networks and computer systems. 10. Coordinating computer network access and use. 11. Take on new opportunities and tough challenges with a sense of urgency and enthusiasm 12. Systematic and analytical approach to problem solving and planningBR. LAN Installation & Maintenance.13. Configuring DNS, DHCP, MAIL, WEB, FTP Servers and System Administration in Windows Operating System 2016 environment. 14. Creating, Configuring and Removing Active Directory in Windows 2016 Server.BR. Creating group policy and assign various permissions to users. 15. Creating Map drive for users. 16. Computer Assembling, Servicing, maintenance and installation. Show less

Ashkona, Uttara, Dhaka

1. Learning Center Setup using MikroTik Router and Cisco Switch.2. Configure Mikrotik Router and Cisco switch.3. CCTV installations and maintenance4. Attendance machine setup and support5. Perform general system maintenance and L1, L2, and L3 Support.6. Network Support for Different Centers.7. Inovace Attendance System Manage8. All kinds of Network and IT Support9. Coordinate and guide the Students of his/ her own class10. Check the Lesson Plan if it is done… Show more 1. Learning Center Setup using MikroTik Router and Cisco Switch.2. Configure Mikrotik Router and Cisco switch.3. CCTV installations and maintenance4. Attendance machine setup and support5. Perform general system maintenance and L1, L2, and L3 Support.6. Network Support for Different Centers.7. Inovace Attendance System Manage8. All kinds of Network and IT Support9. Coordinate and guide the Students of his/ her own class10. Check the Lesson Plan if it is done according to the Syllabus and present the same to the section in charge for approval11. Counsel to the Guardians/ Parents as and when required12. Organize different Annual Programs (Science Fair, Cultural Program, Debates, etc.)13. Take initiative whenever it is necessary in order to uphold the image of the Institution14. Take initiative against any sort of disciplined activities by any of the subordinates or students15. Counsel Parents/Guardians regarding their children`s problems16. Conduct theoretical & Practical Classes as per BTEB and Saic Management17. Motivate and Counsel the students and their parents/guardians through follow-up to ensure 85% classattendance and to reduce dropout18. Facilitate in-house skill training for the teaching staff19. Assist Department Head as per his need20. Prepare a weekly attendance report and submit it to the Course Coordinator21. Prepare a lesson plan and semester plan at the beginning of the subject22. arrange industrial attachment training & Industrial tour for students23. Any other duties as assigned from time to time. Show less

Hemayetpur,Saver

Duties/Responsibilities:* 130+ end-user support.* 100+ IP Camera support.* 80+ email user support.*130+ IP Phone support and repair.* Diagnose & troubleshoot computer/laptop hardware faults. Assemble new computer & upgrade existing ones;* Diagnose & troubleshoot monitor problems;* Install client OS like Windows 10, 8, 7, XP, etc. Configure & update OS. Troubleshoot OS problems;* Install Office software like MS Word, Excel, PowerPoint, Adobe Illustrator… Show more Duties/Responsibilities:* 130+ end-user support.* 100+ IP Camera support.* 80+ email user support.*130+ IP Phone support and repair.* Diagnose & troubleshoot computer/laptop hardware faults. Assemble new computer & upgrade existing ones;* Diagnose & troubleshoot monitor problems;* Install client OS like Windows 10, 8, 7, XP, etc. Configure & update OS. Troubleshoot OS problems;* Install Office software like MS Word, Excel, PowerPoint, Adobe Illustrator, Photoshop, AutoCAD, etc. Configure, update & troubleshoot;• Install additional internet browsers. Configure proxy; fix browsing related problems;* Install, Configure & Troubleshoot Anti-virus software including other security tools & desktop utilities;* Add a new system to Active Directory Domain & do necessary setup;* Deploy printer, photocopier & scanner; do necessary configuration/setup;* Troubleshoot printer, photocopier & scanner problems;* Fixing network related faults at user-end. Set network configuration;* Deploy the IP phone. Assist user to use & operate IP phone;* Responsible for maintenance, protection & development of the company's IT systems such as Access Control, Surveillance systems, etc. and performs routine monitoring of all the installed systems.* Talk to computer users to determine the nature of problems;* Providing assistance to use different software like word processing, e-mail and also operating systems;* Assist users to operate different hardware like a computer, printer, photocopier, scanner, projector, etc;* Archive email on behalf of the user. Backup user documents. Do defragment to speed-up user computer;* Train users on how to use different IT systems & services more effectively & easily;* Enter new requests in the IT helpdesk system on behalf of the requester. Follow-up the ticket until it has been resolved;* Provide support/training to both the requester and IT support engineers on how to use the helpdesk system;* Any other tasks assigned by the management Show less

49 Lake Circus,Kalabagan,Dhanmondi,Dhaka-1205

I have managed their total IT infrastructure such as*Manage MikroTik Router*Troubleshoot hardware and software problems.*Perform general system maintenance and support.*Install, upgrade, and maintain hardware, software,*Ensure all user end support Switch and router maintenance.*Anti virus installation and making the network virus free.*Licensing of software and other required renewals and documentation.*Data back ups at regular interval.*Maintaining Website… Show more I have managed their total IT infrastructure such as*Manage MikroTik Router*Troubleshoot hardware and software problems.*Perform general system maintenance and support.*Install, upgrade, and maintain hardware, software,*Ensure all user end support Switch and router maintenance.*Anti virus installation and making the network virus free.*Licensing of software and other required renewals and documentation.*Data back ups at regular interval.*Maintaining Website Cpannel* Maintain PABX and NVR*Maintain network,laser and inject printer.*Purchase IT Equipment such as Toner,Printer,Wire,Computer,UPS,Router etc Show less

B.Sc In Cse

Hsc, Science

Ssc, Science