It & Digitalization Manager
Current𝐒𝐀𝐏 𝐒/𝟒𝐇𝐀𝐍𝐀 𝐈𝐦𝐩𝐥𝐞𝐦𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧: Successfully led the implementation across Tahweel Holding and subsidiaries, focusing on meticulous cutover planning and managing a war room for effective go-live management. Outsourced ERP and critical IT systems to Azure cloud for scalability and reliability.𝐃𝐚𝐭𝐚 & 𝐀𝐧𝐚𝐥𝐲𝐭𝐢𝐜𝐬: Spearheaded the development of a robust data warehouse, created ETL jobs for data extraction, and built over 15 management dashboards on Power BI. Implemented MDX models for advanced analytical reporting.𝐀𝐮𝐭𝐨𝐦𝐚𝐭𝐞𝐝 𝐒𝐭𝐨𝐫𝐚𝐠𝐞 𝐚𝐧𝐝 𝐑𝐞𝐭𝐫𝐢𝐞𝐯𝐚𝐥 (𝐀𝐒𝐑𝐒): Managed the implementation of a high bay warehouse and integrated IT systems for real-time data exchange with AGVs, ensuring efficient operations.𝐐-𝐏𝐮𝐥𝐬𝐞 (𝐐𝐮𝐚𝐥𝐢𝐭𝐲 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 𝐒𝐲𝐬𝐭𝐞𝐦): Implemented Q-Pulse for comprehensive quality management, safety, ISO audits, and CAPA processes, focusing on Quality, risk mitigation and data-driven decision-making.𝐈𝐧𝐟𝐫𝐚𝐬𝐭𝐫𝐮𝐜𝐭𝐮𝐫𝐞 𝐔𝐩𝐠𝐫𝐚𝐝𝐞𝐬 and IT Solutions: Upgraded network infrastructure for resilience and business expansion readiness. Implemented Avaya IP phones, SIP trunk integration, and smart meeting room solutions with MS Teams integration. Deployed a centralized CCTV system and managed printing solutions for efficiency gains.𝐌𝐚𝐧𝐚𝐠𝐞 𝐄𝐧𝐠𝐢𝐧𝐞 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐃𝐞𝐬𝐤: Introduced Manage Engine Service Desk to optimize IT workloads, monitor SLAs, and improve IT team efficiency, achieving a 25% increase in on-time issue resolution.