As a senior Computer Operator, I specialize in ensuring the reliability and efficiency of IT systems that keep businesses thriving. Currently, I am the Lead Computer Operator and Office In-Charge at the Asus Authorized Store in Srinagar, Kashmir, where I combine technical proficiency and customer service to drive operational excellence. My previous role as an IT Support Engineer at XAD INFO TECH Solutions—a trusted service partner for Dell and Asus—bolstered my capabilities in troubleshooting complex issues swiftly.I thrive in collaborative environments and excel in communication, ensuring my clients and colleagues receive the best IT support available.In terms of education, I hold a 3-year diploma in Computer Science from SSM College of Engineering & Technology and an Advanced Diploma in Computer Application (ADCA). I am also certified as a Cisco Certified Network Associate and have completed Tally Prime with Government Sales Tax.