Imran S. Email & Phone Number

Pune, Maharashtra, India

Pune, Maharashtra, India

Experienced in leveraging ChatGPT to enhance communication and problem-solving, delivering efficient and effective solutions for diverse professional contexts.Accountable for the daily operations of the CRM team, overseeing post-sales activities and back-end operations for residential and commercial projects.Managed a range of activities including booking logins, letter of allotment, execution of agreements, unit transfers, refunds, cancellations, recovery & collection, final demand notices, and offer of possession.Coordinated with legal, technical, sales & marketing, finance, and account departments to facilitate necessary interrelationships and streamline processes.Assisted the accounting team in completing due diligence reports, payment entries reconciliation, and suspense clearance.

Pune, Maharashtra, India

Accountable for the daily operations of the CRM team, overseeing post-sales activities and back-end operations for residential and commercial projects.Managed critical functions, including booking logins, letter of allotment, execution of agreements, transfers, refunds, cancellations, recovery & collection, final demand notices, and offer of possession.Conducted process and system training for new team members, facilitating seamless onboarding.Delivered brief training sessions to financial auditors, ensuring their understanding of processes and systems.Generated and provided daily and weekly data on cash outflow for cancellation refunds.Managed financial aspects of cancellations, optimizing cash flow and ensuring timely and accurate refunds.Conducted timely audits of internal reports within the system.Provided valuable insights to update, correct, and modify the system, collaborating with the technical team to enhance overall efficiency.Aided the accounting team in completing due diligence reports, payment entries reconciliation, and suspense clearance.Ensured accuracy and completeness in financial transactions, contributing to the smooth operation of accounting processes.Prepared and published comprehensive weekly and monthly reports on sales, collection, and cancellations for the company's financiers.Resolved queries related to reports and offered payment due forecasts and collection forecasts based on specific requirements.Collaborated with financial auditors to review booking documents, data, and payment entries.Provided effective resolutions to address discrepancies, ensuring the satisfaction of financial auditors and compliance with audit standards.

Pune, Maharashtra, India

Manage booking logins, letter of allotment, execution of agreements, transfers, refunds, cancellations, and recovery & collection.Execute and oversee the property registration process for residential and commercial projects.Ensure accurate documentation and adherence to legal requirements.Collaborate with legal, technical, and finance departments for seamless registration procedures.Manage the timely collection of dues, interests, and other charges related to property transactions.Collaborate with finance and account departments to reconcile payment entries.Address and resolve customer queries related to property transactions and registrations.Provide clear and concise information to clients regarding documentation, processes, and legal requirements.Collaborate with internal departments to resolve complex issues and ensure customer satisfaction.Facilitate seamless coordination between legal, technical, sales, marketing, finance, and account departments.Conduct in-depth analysis of crucial information for management reporting.Collaborate with various departments to gather and compile data for accurate reporting.Manage customer service operations to ensure satisfaction by achieving delivery and service quality norms.Track customer payments against consideration and ensure proper documentation and communication.Maintain effective communication to facilitate timely and successful payment transactions.Ensure customer concerns are addressed promptly and efficiently.Monitor and mitigate grievances and escalations through effective communication and resolution strategies.Identify and implement opportunities for process improvement and efficiency.Collaborate with cross-functional teams to monitor and optimize daily operations.Proactively alert the sales team to opportunities for additional sales within key clients.

Pune, Maharashtra, India

Manage booking logins, letter of allotment, execution of agreements, transfers, refunds, cancellations, and recovery & collection.Execute and oversee the property registration process for residential and commercial projects.Ensure accurate documentation and adherence to legal requirements.Collaborate with legal, technical, and finance departments for seamless registration procedures.Manage the timely collection of dues, interests, and other charges related to property transactions.Collaborate with finance and account departments to reconcile payment entries.Address and resolve customer queries related to property transactions and registrations.Provide clear and concise information to clients regarding documentation, processes, and legal requirements.Collaborate with internal departments to resolve complex issues and ensure customer satisfaction.Facilitate seamless coordination between legal, technical, sales, marketing, finance, and account departments.Conduct in-depth analysis of crucial information for management reporting.Collaborate with various departments to gather and compile data for accurate reporting.Manage customer service operations to ensure satisfaction by achieving delivery and service quality norms.Track customer payments against consideration and ensure proper documentation and communication.Maintain effective communication to facilitate timely and successful payment transactions.Ensure customer concerns are addressed promptly and efficiently.Monitor and mitigate grievances and escalations through effective communication and resolution strategies.Identify and implement opportunities for process improvement and efficiency.Collaborate with cross-functional teams to monitor and optimize daily operations.Proactively alert the sales team to opportunities for additional sales within key clients.

Pune, Maharashtra, India

Content creation and direction aligned with the brand goals, culture, and values, including design branded emails, social media, and website posts. Creating and Executing a Digital Marketing campaign and managing the brand Social Media platforms, building strong marketing strategies to achieve the brand objective in its niche. Creating Email Marketing campaigns to promote a product or service. Determines target audience as per client's need and launches email campaigns to generate leads for the business. Built email marketing web application to reduce the company costing of email marketing to 99%. Develop and direct content that aligns with brand goals, culture, and values.Design branded emails, social media content, and website posts to enhance brand presence.Create and execute digital marketing campaigns in alignment with brand objectives.Manage brand social media platforms and formulate effective marketing strategies within its niche.Determine target audiences based on client needs and launch email campaigns to generate leads.Craft and execute email marketing campaigns to promote products or services.Innovatively built an email marketing web application, reducing company costs for email marketing by 99%.Implement solutions to enhance efficiency and reduce expenses in the email marketing process.

Pune, Maharashtra, India

Handle customer queries and complaints efficiently via email, web inquiries, and web chat.Prioritize the business account queue, ensuring excellent customer service with a focus on maintaining 100% quality.Achieve more than 100% productivity and quality in handling web chat and email communications.Consistently meet and exceed performance metrics to ensure exceptional customer service.Create a web chat dashboard to track daily advisor activities for effective management oversight.Use the dashboard to forecast web chat volumes, aiding in staffing and break scheduling.Develop staffing plans for peak periods based on historical transaction data.Generate a variance report to analyse SLA fluctuations and optimize resource allocation.Oversee the CRM system in the absence of a team manager, ensuring smooth operations.Achieve SLAs of over 80%, maintaining service standards during management transitions.Provide constructive feedback to teammates for incorrect work, fostering a culture of continuous improvement.Contribute to the development and enhancement of team members' skills and performance.

Pune Area, India

Develop and market business collateral to effectively communicate products and services.Engage in discussions with CXOs to understand their needs and promote relevant offerings.Conduct primary and secondary research to identify prospects.Set appointments with CXOs through targeted outreach efforts based on market intelligence.Map global markets to gather comprehensive market intelligence.Define target markets for clients' products and services through thorough analysis.Profile companies across industries based on key parameters like revenue, employee strength, and verticals.Map the IT environment of target companies to tailor offerings to their specific needs.Conduct surveys to identify and name viable business opportunities within target companies.Convert identified opportunities into appointments for clients, ensuring a strategic approach.