Imre Seemayer Email & Phone Number

Budapest, Hungary

Budapest, Hungary

• Participating in, or leading IT projects for various global and local enterprises
• Advising global and local customers on planning and designing their information technology systems, including cloud and on-premise environments
• Advising customers on the underlying strategies for their IT Operations as well as assisting them with designing and planning the proper elements for an ITIL based service operations

Budapest, Hungary

- Taking over the service chain from the transformation phase to the operating phase and controlling the involved production units via the underlying Operations Managers- Being responsible for the technical/operational concept in terms of technical content.- Advising and supporting the Service Delivery Manager in terms of commissioning and cost.

Budapest

- Leading a small team of Lead Incident Managers, taking part in both in technical and people management- Participation in the recruitment and training of new joiners- Overseeing overall service quality of Lead Incident Managers in our team- Practicing an ITIL based continuous service improvement methodology on existing processes- Participating in the.

Budapest

- Full support of the clients’ information system. If necessary, change, repair and in case of failure or interruption - as soon as possible - reconstruct in collaboration with the appropriate groups- During major incidents, acting as the coordinator between the Resolution Teams and the Client Management- Providing continuous information to the customers.

Budapest

- Answering incoming calls from English speaking customers in an IT Service Desk environment, troubleshooting basic end user issues on call, providing desktop support, escalating and handling both lower and higher priority incidents- Calling back customers regarding 2nd line incidents, and resolving them real-time- Responsible for the trainings of.