Imre Seemayer Email & Phone Number

Budapest, Hungary

Budapest, Hungary

• Participating in, or leading IT projects for various global and local enterprises• Advising global and local customers on planning and designing their information technology systems, including cloud and on-premise environments• Advising customers on the underlying strategies for their IT Operations as well as assisting them with designing and planning the proper elements for an ITIL based service operations

Budapest, Hungary

- Taking over the service chain from the transformation phase to the operating phase and controlling the involved production units via the underlying Operations Managers- Being responsible for the technical/operational concept in terms of technical content.- Advising and supporting the Service Delivery Manager in terms of commissioning and cost optimization.- Planning and developing efficiency improvement measures in coordination with the Service Delivery Manager and being responsible for implementing them in Delivery- Having overall responsibility for the E2E quality of the service chains.- Creating cost and service transparency for the individual services of the service chains- Acting as the single point of contact for Delivery and for the Service Delivery Manager- Ensuring the agreed reporting coming from operations (according to OLA/SDE)

Budapest

- Leading a small team of Lead Incident Managers, taking part in both in technical and people management- Participation in the recruitment and training of new joiners- Overseeing overall service quality of Lead Incident Managers in our team- Practicing an ITIL based continuous service improvement methodology on existing processes- Participating in the transition phase of acquiring new customers and designing the incident management processes so they comply with both customer expectations and company needs- Participating in the design of other underlying processes (problem management, change management, service desk processes), so they comply with each other and the expectations accordingly

Budapest

- Full support of the clients’ information system. If necessary, change, repair and in case of failure or interruption - as soon as possible - reconstruct in collaboration with the appropriate groups- During major incidents, acting as the coordinator between the Resolution Teams and the Client Management- Providing continuous information to the customers and Service Delivery Management- Ensuring all allocated actions/responsibilities are clearly defined and documented- Assess progress of the Incident Resolution Teams (IRT) meeting and address any shortcomings appropriately

Budapest

- Answering incoming calls from English speaking customers in an IT Service Desk environment, troubleshooting basic end user issues on call, providing desktop support, escalating and handling both lower and higher priority incidents- Calling back customers regarding 2nd line incidents, and resolving them real-time- Responsible for the trainings of newcomers and colleagues regarding new systems and customer needs- Updating and improving the knowledge database of the team