Chernel Imre Email & Phone Number

Budapest, Hu

Budapest, Hungary

I successfully led and executed several high-impact projects that enhanced the efficiency and effectiveness of our sales support operations. Key achievements include:Sales Support Model Analysis and Role Revamp: Conducted a comprehensive analysis of the existing sales support model, identifying inefficiencies and areas for improvement. I then led the redesign of related roles, aligning them with the strategic goals of the organization to optimize performance and productivity.End-to-End SharePoint Implementation: Designed and implemented dedicated SharePoint pages using InfoPath, automating workflows with SharePoint Designer. This initiative streamlined processes, reduced manual tasks, and improved collaboration across teams.Support for Sales Teams with Advanced Analytics: Provided continuous support to sales teams by employing both qualitative and quantitative methods to measure performance. This effort culminated in the specification and development of a custom PowerBI report, which I oversaw from concept to completion, delivering actionable insights that drove decision-making.Knowledge Retention and Role Enhancement: Revamped the knowledge management system for sales support experts, ensuring that critical skills and information were effectively maintained and shared within the team. Additionally, I played a key role in redefining the selection process for sales support specialists, aligning it with evolving business needs.Bank Mystery Shopping and Analysis: Regularly organized and analyzed the results of bank mystery shopping exercises, providing valuable feedback that informed strategic decisions and improved customer service quality.Tender Process Management: Gained valuable experience in managing tender processes, ensuring transparency, competitiveness, and alignment with business objectives.

Hungary

As a Sales Support Specialist, my primary responsibility was to provide comprehensive support to the branch network units in alignment with the bank's strategic goals. This included offering sales technique support and continuous development to branch employees, ensuring they could perform their sales tasks more effectively and efficiently. Additionally, I worked closely with branch managers, assisting them in optimizing branch management activities to ensure that branch operations were aligned with the bank's objectives. My work focused on enhancing the performance of the branch network units, both in terms of customer service and business outcomes.

Budapest

At CIB Bank, I worked as a Magnifica Banker, where my primary responsibility was to deliver high-quality, personalized financial services to the bank's premium clients. This role involved providing investment advice, continuously monitoring portfolios, and developing short-, medium-, and long-term financial strategies. Additionally, I gained valuable experience in real estate financing, including not only building projects but also the financing of yachts. My goal was to support clients in achieving their financial objectives while maintaining the bank's premium service standards. As a Magnifica Banker, I placed a strong emphasis on nurturing client relationships, ensuring client satisfaction, and fostering long-term collaboration with the bank.

Hungary, Budapest

During my time at OTP Bank as a Branch Advisor, I gained extensive experience across various banking services. My responsibilities included handling Western Union transactions, processing check redemptions, managing private safes, and conducting securities investments and stock market transactions. Additionally, I provided personalized financial services to premium clients, ensuring their unique needs were met with tailored solutions.This role laid the foundation for my expertise in banking and finance, offering me valuable insights into delivering high-quality client services. The experience I gained working with premium clients was instrumental in preparing me for my subsequent role as a Magnifica Banker at CIB Bank, where I focused on serving high-net-worth individuals with complex financial needs.

Budapest, Hungary

My first job was at Digi Kft., a leading telecommunications provider, where I worked as part of the call center team. My responsibilities included effectively managing technical issues over the phone and maintaining strong communication with customers. In this role, I not only deepened my technical knowledge but also honed critical skills such as swift problem-solving and professional customer relationship management. This experience laid the foundation for my confidence and proficiency in telephone communication, which later proved essential in my banking career, particularly in managing relationships with premium clients and delivering high-quality customer service.