Richa Jain Email & Phone Number

Amsterdam, NH, NL

Zaandam, North Holland, Netherlands

Zaandam, North Holland, Netherlands

Demand Management for Integrations Mulesoft IT4IT in GSO Infrastructure and Service Delivery Applications team.focus to scale technology globally to make eCommerce better.focus to service deliver global technology services and integration solutions, drive innovation, value creation and cost efficiencySupport our great local brands. Work together to achieve.

Amsterdam, North Holland, Netherlands

Amsterdam, North Holland, Netherlands

• Ideation session for improving company's grip on learning outcomes.
• Idea to full-fledged requirement conversion with design thinking personas, digital interaction thoughts on learning product, wireframes of reporting based on usage of different personas and enriching with stakeholder.
• Proposal for success matrix for project LMS Dashboard
• Extensive Design workshop for iterative design formulations for agile development train
• Collaborative sessions with UX/Design teams for final state screens, states and interactions for Customer Success & Beta Customer feedback
• Holding refinement, planning sessions for not only explaining WHAT & WHY but also infusing engagement to enthuse accountability of 2 feature teams(development train).

Amsterdam Area, Netherlands

• Product Owner of 3 B2B CRM Scrum Teams (2 Development & 1 OIT Rebuild) sized 8 member each, located in India & Amsterdam
• Facilitating Story Mapping session with business stakeholders & scrum team representatives in Scaled Agile complex environment
• Collaborating with Product Owner group for setting up NEXUS Sprint Reviews and facilitating them with participative teams towards business stakeholders
• Visiting distributive scrum teams offices for building shared understanding of upcoming projects / epics & facilitating discussions for application improvements.
• Identifying & engaging stakeholders in organization on Stakeholder map based on influence & interest of involvement
• Engaging with stakeholder & project group for value sessions for bigger picture & breaking down to specific operations & customer journeys based on various personas

Amsterdam Area, Netherlands

• Product Owner for B2B E2E Chain IT Test & B2C Operations Supply & Logistics teamKey DeliveriesIdeal payment for O2C delivery for B2C Value Stream 4G Handset, Subscription O2D delivery for B2C Value StreamSiebel CRM.
• Understanding WHY of the requirement EPIC, translating to WHAT over stories to team
• Formulating sliced e2e/chain validation scope based on Release train across multidisciplinary team’s sprint backlog
• Validation scope and managing internal & external stakeholders (Credit check, Porting compliance etc)
• Facilitating teams & business stakeholders for close collaboration for validation.
• Making visible by 3rd week of Sprint of gaps, observation found that impact Customer satisfaction, Service NPS, Operation usability towards business stakeholders for risk & impact based factual decisions

Amsterdam Area, Netherlands

• Scrum Master of e2e/chain functional B2B & B2C test teams
• Agile Coach for Agile Transformations, Speed IT programs. 2 day Workshop in Latvia for Scrum Master as part of Company wide Agile Transformation Click Here for Newsletter
• Challenge 10+ distributed scrum teams for collaborated deliveries on functional stories
• Setup sprint epics commitment across 10+, process & communication structure for effective scrum of scrum
• Mentored/Coached scrum masters across teams for 3 week collaborated e2e/chain deliveries for B2C & B2B domains
• Established defect management process using JIRA, steered improvements on process across teams & handled political org. by persuading to experiment

Amsterdam Area, Netherlands

• Scrum master of 2 Integration scrum teams.
• Facilitating scrum ceremonies for collaboration & transparent communication within team
• Infusing team motivation via social connect, being agile sessions, introduction of knowledge matrix within team.
• Facilitated Scrum of Scrum for cross team collaboration, encouraging team communication with key stakeholders
• Empowered teams to innovate, experiment automation release test in short 3 week cycle with focus on increased collaboration & continuous feedback environment
• Coached teams on in-depth understanding of agility, daily, refinements, time box, reviews, user stories

Refer details of work for Tele2 Nederland, Latvia & T-Mobile Nederland.

Pune Area, India

• Development of SOAP & RESTful APIs, webservices using SoftwareAG Product Suite, Postman, APIGEE
• Simulation tests, analytics reporting of service delivered
• Continuous Integration via creating test sets in GreenHat
• Continuous deployment via CrossVista and Jenkins pipeline development & maintenance
• Peer code review,version control, best practices awareness, working demonstration to business stakeholders
• Design, performance, scalability, security discussions with Solution Architect for ESB driven framework

Pune, Maharashtra

• Manage & provide L2 & L3 Integration support & deployment services - 17*5 desk coverage during weekdays, 7*5 & 24*2 on-call support during weekends, out-of-office and holidays, to ensure maximum availability of.
• Acting technical escalation point towards business users & coordinator using ITIL procedures
• Upgrade, Installation, configuration, troubleshooting SoftwareAG product Suite v7.1.x to 8.2.2, clustered SoftwareAG Product Suite v8.x setup
• Performance tuning using shell scripts, control-m jobs
• IT implementation of business changes & enhancements while participating in Quarterly Infra Maintenance schedules for database, Unix, server patches adherence to ITIL

Pune Area, India

• Creating, maintaining version controlled code files (.bar/.war) for deployment schedules across all environments in coordination with Global Infra Service Delivery group
• Planning release schedules across >10 programs per week, manage communication towards PM group & provide necessary design & config guidance to ~5 application teams
• Drive for continuous improvement for shorter release cycle, reduction on release issuesDetailsBarclays Enterprise Middleware – BEM is a highly available and resilient middleware solution to the most demanding programs.

Bengaluru Area, India

NEWS Australia Media Integration StackTo integrate Virtual Address extension system for Queensland Newspaper and Gold Cost Publication site for News. The integration should fulfill end-to-end customer management, billing and adjustment business processes.This involved Customer Management, Billing Account Management, Booking to Cash Reconciliation process.

Bristol, United Kingdom

• Leading white board discussion with EU countries Risk/Sales department personnel to build insight requirements, identify gaps, spot problems
• Document, present effective credit decision workflow for Direct business & work closely with stakeholders for focused business goal
• Writing test scripts & leading quality assurance with department group for unit, integration & functional testing phases
• Host of meeting & training session for 3rd party credit partners for solution precision, signoff & planning to closure of execution cycle
• Collaborating with project team, technical troubleshooting, discussing to conclude functional gaps during execution phase
• Planning, executing & releasing IT development cycle for equipment lease & loan business across 7 EU countries using SAG Product Suitev6x, protocols like HTTP/S,JASON, REST, SOAP

B.E. Hons, Telecommunications Engineering, A

Activities and Societies: Debates, Art Work, Volleyball, Basketball

Bachelor Of Engineering (Beng), Electronics And Telecommunications