Mark Fournier Email & Phone Number

Alexandria, Va, Us

Develop and execute IT strategy with over $1.6B assets under management under the direction of the CEO, enabling an 89% increase in revenues and the doubling of assets under management since 2020. Manage all technology systems including virtualization, cybersecurity, end user computing, financial processing, data warehousing, business intelligence, and product development, leading a team that builds, deploys, and operates a suite of industry leading advanced security platforms, private cloud systems, and regionally dispersed computing and networking topologies. Work collaboratively across business units and with other executive sponsors, significantly improving employee delight with technology operations leading to “Best Places to Work” recognition by USA Today and a “Top Workplace” (#17) award by The Washington Post in 2024.

Alexandria, Va, Us

Managed infrastructure engineering and core banking technology to drive modernization of 12+ year old technology stack as Systems Architect. Implemented new policies and procedures, reducing IT response and resolution times by ~87% and ~32% respectively, while also improving regulatory auditing and compliance posture. Featured in several white-paper studies (IDC and Forrester), allowing the organization to reflect on technology implementation results, reductions in operating costs, and realized employee benefits.

Alexandria, Va, Us

Led a team of three service managers and twenty-one technical consulting engineers, driving efforts around customer service, client consulting, after-hours response, first call resolution, technical project management, continuity of operations, reporting and analysis & employee development. Fostered the implementation and adoption of new business intelligence techniques to drive increased retention of client base and improved operational capacity through an understanding of data analytics. This program led to an improvement in overall service fulfillment time by 31%, a 70% reduction in recurring manhours for routine tasks, and a roughly 65% reduction in onboarding time for technical new hires.

Fairfax, Va, Us

Partnered in building a technology business providing enterprise-class, hosted, virtualization platforms for the small to medium sized business (SMB) market. It was one of the first in the region to provide private-cloud datacenter hosting, allowing for international SMBs to take on new IT agility in the form of full virtual server computing, hosted UCaaS, and secure virtual end-user computing for international customers (VDI) - all without significant CAPEX investments.

Ramsey, Nj, Us

Worked as a senior-level resource for a national IT service provider, with responsibility in client relationship management, sales engineering, project delivery, and on-site support escalation. Authored client technology strategy and engineering proposals, led C-level presentations to client decision makers, and successfully led over a dozen ground-up projects to completion. Leveraged my specializations in Cisco and VMware ESX as a national resource, traveling throughout the country to support local teams with their project implementation or Tier 3 support needs. With a constant mission focus on customer delight, lead the company nationwide with 100% in client retention.

Us

Acted as a primary technical point of contact for regional business clients, ranging from small local businesses to large global enterprises. Developed technology infrastructure plans to ensure clients were running as efficiently and reliably as possible, researched new technologies to assist in long-term company operational planning, and served as a Tier 3 resource for troubleshooting efforts across the region (Rhode Island, Connecticut, and Massachusetts). As a regional leader, worked within dozens of front-line retail locations to promote the Geek Squad brand and mission.

Master Of Business Administration - Mba, International Business

Executive Mba, International Business

Executive Mba, International Business

Executive Mba, International Business

Bachelor Of Liberal Arts, Liberal Arts And Sciences, General Studies And Humanities

Computer Services Management