Robert Ha Email & Phone Number

Los Angeles, California, US

Sydney, NSW, AU

• Collaborated with internal service teams and Technical Account Managers to provide technicalguidance and assist in best practices when initializing Atlassian products
• Resolved up to 25 priority cases for Enterprise and Premium customers meeting SLA forbusiness critical and onboarding
• Provided consultation services to optimize services and products based on business needsfuture growth when migrating to Atlassian Ecosystem
• Assisted in development of training materials and knowledge articles for internal and externalcustomer use
• Partnered in pilot program assisting in specialized support and building rapport for new accountmigrations to Enterprise accounts from on prem to cloud

Seattle, WA, US

• Account Access Management Specialist
• Handled up to 50 account access cases daily for SMB and Enterprise customers to ensurecustomers can access their accounts after compromise or loss of security token
• Created internal tools and scripts to improve agent workflow by making data more accessibleby consolidating multiple sources of information
• Collaborated with Account Managers and Internal Service Teams to validate accountauthenticator removal requests and provide resolutions to external stakeholders
• Reviewed compromised accounts and assisted customers clean up any unauthorized resourcesspun up by bad actors and restore security to the account

Seattle, WA, US

Billing and Accounts Specialist

San Antonio, Texas, US

• Provided technical support for Office 365, hosted exchange, and POP/IMAP email clientconfiguration and maintenance of mail services
• Administered tier 2 support for cases which required in depth technical troubleshooting andelevated permissions to satisfy customer needs
• Assisted in account management and on-boarding for new customers transitioning to theplatform by supporting data migrations from on premises or external mail environments
• Configured and managed DNS records for customers to ensure email delivery and websiteuptime to avoid disruptions during high traffic occasions

Sugar Land, Texas, US

• Increased business solution sales by identifying qualified customers and sales leads based onaverage spent and required services
• Organized and held weekly meetings based on criteria of regional metrics and sales goalstargeting specific services to identify team direction
• Transitioned and optimized customer personal accounts to business accounts based on averagespend to provide tailored services and personalized solutions

Stamford, Connecticut, US

• Create new accounts using CSG International revenue management software.
• Basic tier l troubleshooting of clients wired/wireless network, cable, voice services.
• Handle dispatch of technicians for new installations or trouble calls.
• Utilize effective communications skills to assist customers in a timely manner
• Promoting services and up selling to achieve agreed upon sales targets.