Imron Rosadi Email and Phone Number

Overseeing and optimizing all aspects of operations. This includes managing teams, setting performance goals, ensuring efficient processes, maintaining client relationships, overseeing technology utilization, and focusing on cost-effectiveness and service quality

Client: Lazada, BCA, Akulaku, Sinarmas, and etcCustomer Service, Collection, Telesales, KYC, WelcomCustomer Service, Collection, Telesales, KYC, Welcome call, and etcEncompass strategic planning, business development, client relationship management, financial management, process optimization, team leadership, and ensuring overall operational excellence. You'll oversee various departments to ensure smooth operations and the achievement of organizational goals

Client: Akulaku, Shopee, Fintech company, and etcCustomer Service, Collection, Telesales, KYC, Welcome call, Customer Service, Collection, Telesales, KYC, Welcome call, and etcOverseeing and optimizing all aspects of the BPO's operations. This includes managing teams, setting performance goals, ensuring efficient processes, maintaining client relationships, overseeing technology utilization, and focusing on cost-effectiveness and service quality

Customer Service, Telesales, and TelemarketingRevolve around managing and overseeing the day-to-day operations. This includes optimizing processes for efficiency, ensuring high-quality customer service, monitoring performance metrics, managing staff and resources effectively, implementing and improving operational protocols, fostering a positive work environment

Overseeing the daily operations to ensure they run smoothly and efficiently. This includes managing the workforce, implementing and optimizing processes, monitoring performance metrics, handling escalations, coordinating with other departments, and working to improve the overall effectiveness and productivity of the contact center. Additionally, you may be responsible for training and development of staff to ensure a high level of customer service

Supervising and leading a team of customer service representatives or agents. This involves providing guidance, coaching, and support to your team, monitoring their performance and adherence to procedures, handling escalated customer issues, conducting training sessions, generating reports on team and individual performance, and assisting in the overall smooth functioning of the contact center to ensure exceptional customer service

Overseeing a team of customer service representatives. This includes providing guidance and direction to team members, conducting performance evaluations, coaching and mentoring staff, handling escalated customer concerns, monitoring and improving service quality, ensuring adherence to company policies and procedures, coordinating schedules and workload distribution, and actively working to enhance the overall customer experience through effective team management and support