Imron Rosidi Email and Phone Number

Responsibility :1. Responsible for managing Markets Operations, Loan Operations, Payment & Cash Operations, Payment & Cash Services and Transaction Management that is responsible for credit & legal documentations.2. Ensure the whole bank-wide operations running efficiently & promote process improvement across all units.3. Centralize most of operations functions to improve control and risk while maintaining service level to customers4. Promote staff development through continuous training to improve hard and soft skills.5. Managed the whole Operations units, IT operations & infrastructure, General Admin including logistics, procurement and property management to ensure smooth bank operations.6. Reported to the regular directors meeting on operational matters.7. Responsible for the whole budgeting process and managed the actual costs within the approved budget.8. Reviewed quality metrics showing volumes, productivity, costs, and initiatives/project status.9. Signed-off any new products documentation and standard operating procedures.10. Responsible for managing Branch Operations.11. Supervised all staff across operations departments, risk and branch operations.12. Reviewed and agreed Service Level Agreements (SLAs) with business partners to deliver excellent service to internal and external clients.13. Completed a robust Control Self Assessment (CSA) regularly