Imrul Kayes Email & Phone Number

Passionate technology leader with fifteen years of experience in leading large scale, full-stack software development that leverage customer centric design thinking, latest cloud technologies, and AI/ML integration in delivering modern, intuitive and personalized digital products/experiences. My strategies are derived from user needs, market trends and business capabilities with the goal of delighting users, driving growth and increasing market share. I have extensive experience and expertise in:• Bringing people, process and technology together in support of organization’s Objectives and Key Results.• Creating alignment and synergy among business and technical leaders across the organization around business case, value proposition, P&L, ROI that inform product vision, strategy, budget and roadmap.• Leading product discovery and design through competitor analysis, customer journey analysis, UI/UX research, VSM, etc and develop product positioning, pricing and go-to-market strategies.• Leverage Artificial Intelligence and Machine Learning technologies in transforming user experiences that is personalized, focused and optimized to drive higher engagement, conversion and satisfaction.• Streamline user journeys across channels (Web, Mobile, Chat, IVR, etc) with “Meet customers where they are” philosophy and deliver consistent, personalized and connected omni-channel experience.• Evangelize data driven product decisions through BI analytics, user research and customer feedback.• Create robust technology foundation that is secured, scalable, and highly available while minimizing total cost of ownership. This includes developing multi cloud platforms with mature DevSecOps, DevEx and CI/CD processes, promoting automation in everything, promoting reusability in feature design, etc.• Accelerate digital transformation by creating collaborative, customer centric and outcome oriented culture and by building strong agile delivery framework to enable quick test/learn/improve cycles.

Listed skills include Mechanical Engineering, Pro Engineer, Solidworks, Ansys, and 47 others.