Led the end-to-end implementation of a new client support feature, overseeing the entire process from planning to execution. Successfully created client support automations tailored to complex business requirements, resulting in a 65% resolution rate for complaints through automation.Developed and managed GraphQL and RESTful APIs for mobile applications, contributing to the establishment of an interface layer that facilitates the seamless integration of multiple external systems, streamlining them into a unified flow.Collaborated closely with cross-functional teams, including front-end developers, product managers, and QA engineers, to ensure that the APIs aligned seamlessly with the app's requirements. Proactively identified and addressed software bottlenecks and bugs, troubleshooting and maintaining backend web applications.Played a key role in the conversion of plain SQL queries to ActiveRecord, and contributed to the refactoring of legacy code for enhanced efficiency. Embraced test-driven development methodologies using Rspec for quality assurance.

At FireHydrant, I've had the pleasure of working across different teams, diving into projects aimed at making our incident management systems even better.I've had my hands in a bit of everything - from tweaking internal APIs to beefing up security with things like SSO and 2FA. It's been rewarding to see how these improvements have helped us all take more ownership of our codebase and work more efficiently.

As an Associate Software Engineer at Techverx, I focused on developing a user-friendly web app for writers using Ruby on Rails. My responsibilities included tackling and fixing errors, optimizing time-consuming queries in the model, and implementing features like payment processing through Stripe. I also integrated Elasticsearch for improved search capabilities and successfully shifted the project from Heroku to AWS.