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Meet me in Boston, Chicago, or NYCProduct @ TockProgram @ SubieEvents
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Senior Product ManagerTock Jan 2024 - PresentChicago, Il, Us
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Program ManagerSubie Events, Llc. Oct 2023 - Present -
Senior Product ManagerToast Aug 2022 - Jan 2024Boston, Massachusetts, UsFormed and led the new Mobile Platform (2022 - 2024)- An iOS / Android mobile app platform supporting features from other teams such as Toast Pay Card and Toast PayOut, Toast Tips Manager, and Timekeeping to (1) give restaurant employees the tools in-hand to better manage their lives both in and out of the workplace and (2) build strategic direct relationships with restaurant employees many of whom will go on to become decision markers in other restaurants -
Product ManagerToast Sep 2020 - Aug 2022Boston, Massachusetts, UsDrove early development for the Toast Pay Card and Toast PayOut (2021-2022)- Offers early wage access to restaurant employees at no cost (both employee & employer) to (1) offer financial security to a workforce that is prone to extreme fluctuations between paychecks and (2) simplify cash management for operators by no longer having to carry cash to pay out employees' tips nightlyManaged Toast Tips Manager from ideation, development, and launch (2020-2022)- Manages tip pools for restaurants to (1) save operators upwards of 1-2 hours per day by removing manual data entry into complex tip pool spreadsheets, (2) allow operators to attract the best talent by offering a fair equity model, and (3) address the pay gap between front-of-house (e.g., servers, bartenders) and back-of-house (e.g., chefs, dishwashers) staffSupported onboarding automation initiatives on the core Payroll platform (2020)- Developed thesis that near-term initiative to help Toast operate more efficiently after COVID-related RIF was more important than introducing a new SaaS module to a threatened industry; greater marketing opportunity for a wage equity product as restaurants begin to recover and potentially adopt new operational models in response to COVID
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Associate Product ManagerToast Jul 2017 - Sep 2020Boston, Massachusetts, UsLabor, Payroll, and Cash Management (2018 - 2019)Managing labor and cash flow is hard. We make it easyFront-of-House (2017 - 2018)Encompassed (1) labor, payroll, cash management, (2) order-taking workflow, and (3) payment-taking workflow. Eventually split into three teams as indicated above, one of which I drove
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Lead Network Engineer Training SpecialistToast Jun 2016 - Jul 2017Boston, Massachusetts, Us- Developed new training program attended by 80+ new hires across services, customer success, and sales engineering departments within first year- Reduced ramp up time for field implementation engineers from 12 weeks to 7 weeks, saving ~$5300 / hire- Utilized multi-faceted approach to reducing cash-management related support tickets ~40% over the span of a quarterCore Competencies:- ILT utilizing blended learning approach for classes between 4-12 networking professionals encompassing technical networking proficiencies, product knowledge, and hospitality operations- VILT through webinars with 100+ attendees covering in-depth product training- Reporting and analytics, statistical significance testing- Adult learning theory and instructional design to address three main domains: technical networking, product knowledge, and hospitality operations
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Senior Field Implementation EngineerToast Aug 2015 - Jun 2016Boston, Massachusetts, Us- Maintained highest utilization metrics across all field implementation engineers by bringing 6-7 projects live per month- Conducted site-surveys, point-of-sale installation and training, and customer go-lives for both small SMB and enterprise-scale projects- Defined, implemented, and enforced best practices throughout servicesCore Competencies:- Self-managed projects encompassing entire post-sales customer journey, from sales hand-off to go-live- Implementation and troubleshooting proficiencies with LAN / WLAN, routing / switching protocols, and cloud technology as domains of expertise- Account management and customer deescalation through highly-developed emotional intelligence
Sean Park Skills
Sean Park Education Details
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University Of Illinois Urbana-ChampaignCell/Cellular And Molecular Biology
Frequently Asked Questions about Sean Park
What company does Sean Park work for?
Sean Park works for Tock
What is Sean Park's role at the current company?
Sean Park's current role is xToast :: B2B & B2B2C SaaS, Hospitality, Mobile, Fintech.
What is Sean Park's email address?
Sean Park's email address is sp****@****tab.com
What is Sean Park's direct phone number?
Sean Park's direct phone number is +161768*****
What schools did Sean Park attend?
Sean Park attended University Of Illinois Urbana-Champaign.
What are some of Sean Park's interests?
Sean Park has interest in Classical Music, Saas, Cloud Technology, Scotch, Cyber Security, Education, Environment, Science And Technology, Solving Problems, Arts And Culture.
What skills is Sean Park known for?
Sean Park has skills like Product Management, Management, Leadership, Data Analysis, Agile Application Development, Business Strategy, Analytics, Product Design, User Experience, Product Development, Customer Service, Project Management.
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