Sean Park Email & Phone Number

Chicago, Il, Us

Boston, Massachusetts, Us

Formed and led the new Mobile Platform (2022 - 2024)- An iOS / Android mobile app platform supporting features from other teams such as Toast Pay Card and Toast PayOut, Toast Tips Manager, and Timekeeping to (1) give restaurant employees the tools in-hand to better manage their lives both in and out of the workplace and (2) build strategic direct relationships with restaurant employees many of whom will go on to become decision markers in other restaurants

Boston, Massachusetts, Us

Drove early development for the Toast Pay Card and Toast PayOut (2021-2022)- Offers early wage access to restaurant employees at no cost (both employee & employer) to (1) offer financial security to a workforce that is prone to extreme fluctuations between paychecks and (2) simplify cash management for operators by no longer having to carry cash to pay out employees' tips nightlyManaged Toast Tips Manager from ideation, development, and launch (2020-2022)- Manages tip pools for restaurants to (1) save operators upwards of 1-2 hours per day by removing manual data entry into complex tip pool spreadsheets, (2) allow operators to attract the best talent by offering a fair equity model, and (3) address the pay gap between front-of-house (e.g., servers, bartenders) and back-of-house (e.g., chefs, dishwashers) staffSupported onboarding automation initiatives on the core Payroll platform (2020)- Developed thesis that near-term initiative to help Toast operate more efficiently after COVID-related RIF was more important than introducing a new SaaS module to a threatened industry; greater marketing opportunity for a wage equity product as restaurants begin to recover and potentially adopt new operational models in response to COVID

Boston, Massachusetts, Us

Labor, Payroll, and Cash Management (2018 - 2019)Managing labor and cash flow is hard. We make it easyFront-of-House (2017 - 2018)Encompassed (1) labor, payroll, cash management, (2) order-taking workflow, and (3) payment-taking workflow. Eventually split into three teams as indicated above, one of which I drove

Boston, Massachusetts, Us

- Developed new training program attended by 80+ new hires across services, customer success, and sales engineering departments within first year- Reduced ramp up time for field implementation engineers from 12 weeks to 7 weeks, saving ~$5300 / hire- Utilized multi-faceted approach to reducing cash-management related support tickets ~40% over the span of a quarterCore Competencies:- ILT utilizing blended learning approach for classes between 4-12 networking professionals encompassing technical networking proficiencies, product knowledge, and hospitality operations- VILT through webinars with 100+ attendees covering in-depth product training- Reporting and analytics, statistical significance testing- Adult learning theory and instructional design to address three main domains: technical networking, product knowledge, and hospitality operations

Boston, Massachusetts, Us

- Maintained highest utilization metrics across all field implementation engineers by bringing 6-7 projects live per month- Conducted site-surveys, point-of-sale installation and training, and customer go-lives for both small SMB and enterprise-scale projects- Defined, implemented, and enforced best practices throughout servicesCore Competencies:- Self-managed projects encompassing entire post-sales customer journey, from sales hand-off to go-live- Implementation and troubleshooting proficiencies with LAN / WLAN, routing / switching protocols, and cloud technology as domains of expertise- Account management and customer deescalation through highly-developed emotional intelligence