• Handling operations of the Returns & Refund department.• Training new team members to promote productivity, accuracy and friendly service.• Resolving customer queries and problems via calls, emails and Instagram chats.• Establishing a rapport and building customer loyalty using effective communication.• Handling escalated calls with major issues.

• Helping senior management in maintaining the raw data and making reports of stock every week.• Taking care of the training and staff development of the ground-level staff and process leaders by arranging team-building activities in the store.• Involved in promoting and branding the new products.• Planning and executing new strategies to increase sales to achieve weekly and monthly targets.• Resolving customer queries and problems using effective communication.