Associate Process Manager
Current
Oct 2023 - Present
AeroLeads people directory · profile
Swapnil Mane Email & Phone Number
Associate Process Manager
at
eClerx
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Associate Process Manager
Location
Mumbai, Maharashtra, India
Company size
Who is Swapnil Mane? Overview
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Quick answer
Swapnil Mane is listed as Associate Process Manager at eClerx, a with 7746 employees, based in Mumbai, Maharashtra, India. AeroLeads shows a matched LinkedIn profile for Swapnil Mane.
Swapnil Mane previously worked as Interim Quality Assurance Team Manager at Eclerx and Senior Quality Assurance Analyst at Eclerx. Swapnil Mane holds Bachelor'S Degree, Bsc It from University Of Mumbai.
Company email context
Email format at eClerx
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eClerx
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Profile bio
About Swapnil Mane
Dedicated customer operations leader with a knack for elevating service quality. With a practical approach, I've honed skills from frontline technical support to managerial role at eClerx and it has equipped me with a realistic approach to problem-solving and process optimization. Passionate about transforming challenges into opportunities, I am ready to drive operational excellence in your team.Let's connect to explore how my skills can benefit your team without overpromising.
Current workplace
Swapnil Mane's current company
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Eclerx
5 roles
Swapnil Mane work experience
A career timeline built from the work history available for this profile.
Interim Quality Assurance Team Manager
Dynamic Manager with a proven track record in Quality & Auditing and advanced technical support. Expertise in leading high-performing teams, conducting meticulous call audits, and implementing strategic process improvements. Skilled in driving exceptional customer experiences through insightful feedback and targeted training initiatives. Dedicated to optimizing operations, elevating customer satisfaction, and fostering a culture of continuous improvement.
Oct 2022 - Oct 2023
Senior Quality Assurance Analyst
Senior Quality Auditor specializing in advanced technical support calls for Comcast , Altice , Breezeline , Ziply clients at eClerx. Skilled in meticulous call audits, dip checks, and providing actionable feedback. Proven track record in driving process improvements, enhancing customer satisfaction, and implementing targeted training initiatives. Dedicated to ensuring exceptional customer experiences and fostering a culture of continuous improvement.
Oct 2021 - Oct 2022
Senior Technical Support Analyst And Sme
Senior Technical Support Analyst adept at:- Subject matter expert- Mentoring and Coaching new trainees in meeting their daily deliverables and providing exceptional customer service- Advanced Technical Support- Efficient Problem-Solving- Customer-Centric Communication- Swift Issue ResolutionAchievements:- Exceeded customer service targets, ensuring high satisfaction.- Recognized for technical proficiency, enabling faster resolutions.- Expert in handling diverse technical challenges, improving efficiency.Passionate about delivering exceptional technical support.
Apr 2021 - Oct 2021
Technical Support Analyst
Experienced Technical Support Analyst adept at:- Advanced Technical Support- Efficient Problem-Solving- Customer-Centric Communication- Swift Issue ResolutionAchievements:- Exceeded customer service targets, ensuring high satisfaction.- Recognized for technical proficiency, enabling faster resolutions.- Expert in handling diverse technical challenges, improving efficiency.Passionate about delivering exceptional technical support.
Jul 2018 - Apr 2021
Team & coworkers
Colleagues at eClerx
Other employees you can reach at eclerx.com. View company contacts for 7746 employees →
AB
Arpita Bishnoi
Colleague at EclerxDehradun, Uttarakhand, India
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SA
Srinivas Adu
Colleague at EclerxAndhra Pradesh, India
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PK
Priyanka Khairnar
Colleague at EclerxIndia
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AK
Avaneesh Kumar Pandey
Colleague at EclerxMumbai, Maharashtra, India
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MF
Mohammed Faizan Mukri
Colleague at EclerxThane, Maharashtra, India
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AR
Abdul Rauf Kazi
Colleague at EclerxMumbai, Maharashtra, India
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PV
Poonam Verma
Colleague at EclerxMumbai, Maharashtra, India
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AK
Akshay Kumar
Colleague at EclerxMohali District, India
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PA
Pravin Ahuja
Colleague at EclerxIndia
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PS
Priya Shivhare
Colleague at EclerxMumbai, Maharashtra, India
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Arpita Bishnoi
Colleague at EclerxDehradun, Uttarakhand, India
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SA
Srinivas Adu
Colleague at EclerxAndhra Pradesh, India
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PK
Priyanka Khairnar
Colleague at EclerxIndia
View →
AK
Avaneesh Kumar Pandey
Colleague at EclerxMumbai, Maharashtra, India
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MF
Mohammed Faizan Mukri
Colleague at EclerxThane, Maharashtra, India
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AR
Abdul Rauf Kazi
Colleague at EclerxMumbai, Maharashtra, India
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PV
Poonam Verma
Colleague at EclerxMumbai, Maharashtra, India
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AK
Akshay Kumar
Colleague at EclerxMohali District, India
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PA
Pravin Ahuja
Colleague at EclerxIndia
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PS
Priya Shivhare
Colleague at EclerxMumbai, Maharashtra, India
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1 education record
Swapnil Mane education
FAQ
Frequently asked questions about Swapnil Mane
Quick answers generated from the profile data available on this page.
What company does Swapnil Mane work for?
Swapnil Mane works for eClerx.
What is Swapnil Mane's role at eClerx?
Swapnil Mane is listed as Associate Process Manager at eClerx.
Where is Swapnil Mane based?
Swapnil Mane is based in Mumbai, Maharashtra, India while working with eClerx.
What companies has Swapnil Mane worked for?
Swapnil Mane has worked for Eclerx.
Who are Swapnil Mane's colleagues at eClerx?
Swapnil Mane's colleagues at eClerx include Arpita Bishnoi, Srinivas Adu, Priyanka Khairnar, Avaneesh Kumar Pandey, and Mohammed Faizan Mukri.
How can I contact Swapnil Mane?
You can use AeroLeads to view verified contact signals for Swapnil Mane at eClerx, including work email, phone, and LinkedIn data when available.
What schools did Swapnil Mane attend?
Swapnil Mane holds Bachelor'S Degree, Bsc It from University Of Mumbai.
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