Swetha Thota Email & Phone Number

I would introduce myself in a few words. Passionate learner, professional worker, responsible citizen and a family personCurrently working as Product specialist in renowned organisation. I have been in IT industry for over 7 years, got exposure to various tools and technologies. I was part of multiple support projects as admin and Incident/Change Manager and also handled the business clients. My communication skills are good and fluent speaker in English and native Indian languagesBelow are Roles & Responsibilities• Extensively worked as Administrator in ServiceNow Tool for Incident / Change management applications • Expertise in Microsoft products and technologies including Windows• Worked for Change Management, Problem Management, Incident Management, and Major Incident Management processes.• Worked as Production Support Engineer• Driven various Service Improvement Plans and implemented PI’s (Process Improvements) around Incident Reduction and SLA performance improvements.• Excellent presentation, analytical skills and client facing communication.• Strong interpersonal skills, which provide the ability to interact with end users, managers, technical personnel etc. Has excellent work ethics and team oriented with strong analytical qualities.• Effective communicator & team player combined with flexible and detail-oriented attitude with the ability to interact effectively with people.