Responsible for the support, development and testing of business applications, system requirements, operationalsolutions, maintenance, and overall upgrading of systems. Coordinates with users to ensure timely and efficient manufacturer’s software release installation.• Manage application testing and provide database management support.• Recommend and facilitate business improvement programs.• Establish new users, manage access levels, and reset passwords for the organization’s enterprise systems.• Develop and deliver security awareness training to end-users to promote best practices• Participate in incident response planning and support security team in event of security breach• Ensure that all systems and applications adhere to the organization’s security standards and comply with guidelines• Conducting risk assessments and proposing security controls• Analyzing security data and metrics• Route issues into ticketing systems, updating and closing tickets promptly.• Devise or modify procedures to solve problems considering system limitations.• Track and monitor system performance, conducting analysis to improve efficiency.• Respond to hardware/software requests, maintaining up-to-date inventory.• Troubleshoot hardware/software issues, log problems, and document fixes.• Collaborate with developers for smooth business operations.• Participate in management meetings as required• Evaluate training needs, develop user guides, and provide system training.• Follow internal IT policies and interact with functional leaders to clarify business requirements.• Provide remote user support.• Other project work and duties assigned by the management.

• Led ERP support, aiding users in data analysis, testing, and training for performance enhancement.• Optimized ERP system management by deploying data processing solutions and generating customized reports using SQL tools.• Documented new procedures for ERP system users, supporting the IT Administrator in general hardware and network maintenance.• Supervised the Migration of IBM from V6R1M0 to V7R2M0 and conducted UAT at Premier Candle Corp, Mississauga, ON. • Implemented access controls to safeguard data and systems, controlling User Access and Identity across systems.• Effectively analyzed and resolved ERP system issues, ensuring timely reporting and appropriate resolutions. • Incorporated actionable data into business practices to enhance automated workflow processes.

• Collected and managed data from multiple databases to inform the development of business policies and procedures.• Gathered business requirements and collaborated with management to understand overall business information needs.• Filtered and cleaned data for new reports, ensuring adherence to performance and data quality standards to capture new test results.• Managed burn room tests and procedures, simplifying data collection using custom applications.• Identified erroneous data and conducted root cause analysis, facilitating developers in implementing long-term solutions.• Collaborated with development team to improve performance and enhance functionality of custom-built applications.

• Conducted various analysis projects, gathering and analyzing data to enhance operations.• Documented requirements and developed detailed use cases, collaborating with technical teams to design solutions.• Managed Access Governance of User Access rights according to assigned roles.• Liaised with Quality Assurance to investigate and manage defects, ensuring alignment with solutions in production environments.• Oversaw client UAT completion and application production movement.• Drove continuous improvement and task automation, enhancing efficiencies and integrating solutions.• Explored existing operations to identify opportunities for cost reduction based on extensive fiscal mapping.

• Installed, troubleshooted, and provided user support for new information technology systems.• Configured, updated, and upgraded existing workstations and resources.• Improved system performance through tune-ups, troubleshooting, and employee training.• Extracted data from AS/400 and configured TCP/IP, installing client access software for clients.• Enhanced operational efficiency by establishing connectivity for remote clients to AS/400.• Spearheaded as subject matter expert on dial-in servers for WAN.• Served as Technical Support Technician for Software and Network Solutions.