Imtiaz Khan Email and Phone Number
Operations professional with over 20 years of experience in operations management, process Improvement, business and program development, training and mentoring, quality assurance, and resource allocation. I am passionate about creating and implementing SOPs that allow the gears of a company to mesh together, maximizing efficiencies and profitably. Having experience in multiple industries, including telecommunications, legal, medical, government, and corporate, allows me to understand the varying needs of a company and appropriately reach goals. As a liaison between multiple departments and external teams, I focus on revamping internal procedures, implementing new and emerging infrastructures, and improving workflow and functions.Striving to bridge the gap between information technology and organizational development in the workplace, I am comfortable facilitating collaborations between technical departments and management, communicating effectively to synthesize complex concepts, and translating technical requests so they can be better understood and resolved by all parties involved. As a team leader, I utilize robust project management, effective problem solving, and cross-functional and collaborative teamwork to take varying company cultures and figure out how they can work together. I pride myself on my abilities to build strong internal and external relationships, standardize operations, develop business strategies, and discover new avenues for company growth. I am also a proponent of inclusivity. I have aided individuals that are disabled in seeking upward mobility employment, customizing systems so these employees can perform the same tasks as their fellow coworkers, as well as advising corporations seeking greater employee diversity in hiring individuals with disabilities. By providing everyone with equal opportunities to earn the jobs they are worth and grow into their potential, I have seen more success in collaborations, project completion, and overall career success. If you would like to connect or know more about my professional story, please send me an InMail message, email me at i@ikhan.org, or call 716-803-8644
Celestial Partnership
View- Website:
- celestial-partnership.com
- Employees:
- 1
-
Training, Operations, And Organizational Development ConsultantCelestial PartnershipBuffalo, Ny, Us
-
Organizational Development And Operations ConsultantCelestial Partnership Dec 2001 - PresentPerforming the role of liaison between internal and external partners, conducting operational reviews to design and implement process improvements in departments including telecommunications, legal, third-party fulfillment, customer service, and business processes outsourcing.AT&T • Revamped customer service operations, implemented learning management systems, and developed associated training content and quality assurance procedures for 600+ employee technical support center, resulting in improved first-call resolutions and customer satisfaction metrics• Coordinated project assignments and resource allocations between multiple business process outsource centers located in Asia and the Americas, resulting in increased efficiencies and reduced operating costs • Managed implementation of telecommunications, IT, and software infrastructure for 400+ customer service centerLegal Advantage • Established design and litigation divisions servicing Top 20 IP Law Firms applying for US Patent and Trade Organization approval, including compliant software, workflow policies, and training guidelines• Led initiative to refine internal processes that boosted productivity by 30% per staff per weekAOL • Oversight of customer service and fulfilment functions for 100,000 unit Fortune 500 campaign, implementing online complaint resolution center for product recall campaign, resulting in 75% reduction of customer complaints and 30% drop in product returnseMDs • Implemented EMR/EHR solutions for medical clinics, developing HIPAA compliant workflow procedures and policies
-
Vice President OperationsGeneus Health Dec 2019 - Sep 2022San Antonio, Tx, UsStandardized operations and integrated technology between multiple genetic testing labs and medical clinic acquisitions, implementing systems and human resources to aid cross-functional workflow.• Managed team of 35 in developing two genetic testing patents and associated FDA approval process, presenting associated results to healthcare professionals and integrating new systems with existing fulfilment, genetic testing, and eCommerce programs:• Genetic testing focused on determining an individual’s propensity for addictive behaviors and discovering avenues for addiction recovery between physicians and clients• Managed in-house development of health and wellness app and genetic tests determining an individual’s optimal health and wellness regiment, performing 7,000 tests per month for delivery of results via App• Established operations and management of COVID-19 testing sites for government and corporate clients, including the Veterans Administration, Department of Homeland Security, and the National Basketball Association, setting up logistics and deployment of 24 drive-thru and walk-in testing sites, in addition to 4 professional sports arenas -
Director Of Operations, Employment IncubatorAvaya Feb 2016 - Dec 2019Morristown, New Jersey, UsEstablished and managed division with a mission to assist employees with visual impairments find competitive professional jobs by building up their technical and professional skills. • Secured $250,000 budget from Avaya to create incubator by heading conceptual creation and functional build-out of division. Managed human resources, training, business development, technical, and accessibility functions • Supervised 40 member customer support and services team, achieving 95% staff retention• Consistently exceeded client expectations with an average 30% increase in sales and 45% improvement in productivity -
Workforce Development ManagerVisually Impaired Advancement Jan 2011 - Dec 2015Buffalo, Ny, UsTraining, IT, and human resources guidance for corporations seeking to develop a diverse workforce and hiring individuals with visual impairments and physical disabilities.• Advocated on behalf of individuals facing accessibility obstacles and seeking reasonable workplace accommodations such as Job Access With Speech, Dragon NaturallySpeaking, ZoomText, and HumanWare Braille displays• Customized systems based on individuals, their positions, and their specific needs, allowing employees with disabilities to perform the same tasks as their fellow coworkers in a corporate environment• Implemented learning management systems to allow for distance classroom participation, converting employer training materials into accessible and online formats, testing approachability of corporate intra and internet systems and remediation guidance, and resulting in increased student enrollment and improved job placement metrics• Trained students with visual impairments on various software applications, including Microsoft Office and Salesforce, resulting in over 100 job placements -
Business TrainerVisually Impaired Advancement Dec 2008 - Dec 2010Buffalo, Ny, UsDeveloped and delivered training materials tailored to 600 students who were legally blind, presenting technical elements in both classroom and distanced-learning environments. • Project lead for LMS platform selection, implementation, accessible content creation, and staff training, advocating on behalf of employees seeking reasonable workplace accommodations for software accessibility• Advised corporations seeking greater employee diversity in terms of hiring individuals with disabilities within the healthcare, finance, and telecommunications field, presenting as keynote speaker on Assistive Technology in the Workplace at the National Industries for the Blind’s annual convention, resulting in increased hiring awareness by Fortune 500 companies
-
Director Of Training And Community OutreachUnited Way Of New York State May 2005 - Dec 2008Developed traditional and eLearning training materials for health and human services agents and information and referral specialists, including skills assessments for mission critical information, health service taxonomy structures, and database systems.• Created and implemented employee portal, 2-1-1 HUB, a database containing over 20,000 health and human services options that are available, facilitating improved online information dissemination, centralized document management, policy and procedure updates, public information including hours and eligibility requirements, and communication with satellite offices and affiliate agencies • First line of telecommunications and IT issue resolution, working with vendors and 2-1-1 to find the right fit and reducing outside vendor costs and training employees on how to operate phone systems and telecommunications • Conducted informational presentations to government officials, public service agencies, and community groups with audiences ranging from 20 to 500 -
Manager, High-Speed SolutionsVerizon Jan 2002 - Feb 2005Basking Ridge, Nj, UsCoordinated operational and systems integration between legacy network operations centers and traditionally trained field technicians as part of deploying fiber optic wide area network solutions for corporate clients
Imtiaz Khan Education Details
-
University Of MarylandJournalism -
Temple University
Frequently Asked Questions about Imtiaz Khan
What company does Imtiaz Khan work for?
Imtiaz Khan works for Celestial Partnership
What is Imtiaz Khan's role at the current company?
Imtiaz Khan's current role is Training, Operations, and Organizational Development Consultant.
What schools did Imtiaz Khan attend?
Imtiaz Khan attended University Of Maryland, Temple University.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial