Ishmael M. Email & Phone Number

• Implemented global messaging infrastructure solutions, maintaining 99.9% uptime across 10+ offices.
• Managed and logged messaging communications to meet compliance standards, reducing security incidents by 15%.
• Evaluated, deployed, and transitioned messaging solutions from Domino to IronPort and O365, saving $1M annually.
• Migrated 100% of SMTP traffic to cloud-based systems (IronPort/O365), enhancing security and availability.
• Investigated 1,000+ security alerts (SPAM, Malware, Phishing, DoS) using IronPort, improving response times.
• Automated critical internal processes with Runbook, increasing offshore support efficiency by 20%.

Chicago, Illinois, US

• Developed and maintained Tier II & Tier III support processes for messaging systems, ensuring smooth operations.
• Authored and implemented standard operating procedures (SOPs) for messaging infrastructure.
• Updated and managed messaging environments, including building and configuring physical and virtual servers.
• Implemented and evaluated virtual server environments for Domino, improving infrastructure scalability.
• Delivered technical training to support teams, enhancing their troubleshooting capabilities.
• Resolved messaging issues using tools like Telnet, Ping, DNS, and MX records, reducing downtime.

Rochester, New York, US

• Administered corporate email and application systems, including Lotus Notes, ensuring high availability and performance.
• Coordinated messaging projects, including software upgrades and architecture changes, to enhance system efficiency.
• Implemented new messaging components and features, improving the email infrastructure's scalability and security.
• Troubleshot messaging issues, collaborating with IT teams and vendors to deliver rapid resolutions and minimize downtime.
• Investigated email security alerts, including SPAM, Malware, and Phishing, ensuring rapid threat mitigation.
• Conducted periodic audits of messaging systems to maintain compliance with corporate security policies.

Indianapolis, Indiana, US

At Eli Lilly, Ishmael was a member of the Lotus Notes team with the responsibilities for designing, delivering and supporting Eli Lilly's Lotus Notes E-mail and application infrastructure.

Amsterdam, NL

• Led a regional messaging administration team of 8 with global responsibilities, supporting 21,000 clients and ensuring seamless messaging operations across multiple regions.
• Managed the development and execution of project plans for large-scale global messaging initiatives, aligning with business objectives and IT strategy.
• Directed the creation and implementation of standard operating procedures (SOPs), resulting in a 15% increase in team productivity and operational efficiency.
• Oversaw messaging infrastructure upgrades, ensuring the team adhered to global IT standards, security protocols, and compliance requirements.
• Collaborated with senior leadership and cross-functional teams to coordinate the deployment of messaging solutions, supporting global business operations.
• Mentored and trained team members, fostering skill development and improving team performance through regular coaching and guidance.

Chicago, Illinois, US

• Led the global implementation of Lotus Notes Release 5 across multiple locations, ensuring seamless deployment and adherence to project timelines.
• Developed and executed detailed project plans, coordinating with cross-functional teams and Lotus Notes administrators to ensure successful rollout.
• Managed the integration of new system features and provided post-implementation support, minimizing disruptions during the transition.
• Collaborated with international teams to streamline the deployment process, improving communication and reducing implementation time by 20%.

Aascne, Computer Network Engineering

Computer/Information Technology Administration And Management