Mumtaj Begam Email & Phone Number
Who is Mumtaj Begam? Overview
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Mumtaj Begam is listed as Senior System Executive at Eelium Engineering Pte LTd, a company with 5 employees, based in Singapore, Singapore, Singapore. AeroLeads shows a matched LinkedIn profile for Mumtaj Begam.
Mumtaj Begam previously worked as Senior Support Engineer at Nozomi Networks and IT Analyst at Grab. Mumtaj Begam holds Bachelor Of Science In Cyber Forensics, Information Security And Management And Business Information, Information Technology from Murdoch University.
Email format at Eelium Engineering Pte LTd
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About Mumtaj Begam
With over 10 years of experience in IT engineering and support, I am passionate about cybersecurity, IT infrastructure, and end-user satisfaction. I hold a bachelor's degree in cyber forensics, information security and management, and a certification in ethical hacking. As a senior support engineer at Nozomi Networks, I work with a global team to provide L3 technical assistance and identify persistent problems in the environment.In my current role, I also execute the new hire onboarding process, test and implement tools to support technology deployment, and provide close support to VIPs and top executives. I have extensive experience in using Microsoft 365, Zendesk, and various Microsoft products to troubleshoot hardware, and peripheral issues. I am always eager to learn new skills, collaborate with diverse colleagues, and deliver high-quality solutions.
Mumtaj Begam's current company
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Mumtaj Begam work experience
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Senior Support Engineer
Current- Identified and resolved persistent IT issues collaboratively, ensuring optimal functionality with cross-functional teams.
- Provided expert Level 3 technical support for global workforce, addressing hardware and software issues via various channels.
- Streamlined and executed mission-critical onboarding and termination processes, focusing on continuous improvement.
- Tested and implemented tools enhancing end-user experience and productivity.
- Proactively managed tasks, communicated roadblocks to senior management, and prioritized IT requests based on impact and urgency.
- Authored clear, concise helpdesk procedures and maintained up-to-date IT knowledge base articles and documentation.
It Analyst
- Provide 2nd & 3rd level desktop, network and application support
- Mac & Windows Environment support
- Effectively manage the company’s software and hardware equipment needs
- Develop procedures and checklists for future references
- Setup and installation of Mac/Windows machines
- Troubleshoot hardware, networking and peripheral issues
It Engineer
- Provide IT assistance and support to end users (desktop, laptops, printer, networkperipherals and applications)
- Perform tier 1, test and troubleshooting activities on cabling, network and infrastructure
- Providing L2 to L3 (assisting) end user support
- Perform routine check of Smart Connect (Workstation & Meeting Room) and Skype forBusiness/Teams devices to ensure good working condition.
- Ask company customers targeted questions to quickly understand the root of theproblem
- Track computer system issues through to resolution, within agreed SLA
Desktop Support Engineer
- First level troubleshooting for users at ICA building
- Deployment of new laptops and PCs to users for WOG/SOE exercise
- Inventory stock-taking
- Updating/Adding/Removing of staff details in Active Directory
- Imaging of Desktops/Laptops
- Setting up/configure new laptop/desktops
System Analyst
- Maintaining computer labs – cloning of OS using Clonezilla, installing of software & OS
- Developing simple application with VBA Excel.
- Data migration and maintenance from old website to new site.(CMS)
- Preparing forms and other paper-work for IT department
- Inventory stock-taking
- Updating/Adding/Removing of staff details in Active Directory
Mumtaj Begam education
Bachelor Of Science In Cyber Forensics, Information Security And Management And Business Information, Information Technology
Certified Ethical Hacking, Information Technology
Specialist Diploma In Teaching & Learning For Allied Educators (Primary), Information Technology
Diploma In Information Technology (Major In It Security & Management), Information Technology
Frequently asked questions about Mumtaj Begam
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What company does Mumtaj Begam work for?
Mumtaj Begam works for Eelium Engineering Pte LTd.
What is Mumtaj Begam's role at Eelium Engineering Pte LTd?
Mumtaj Begam is listed as Senior System Executive at Eelium Engineering Pte LTd.
Where is Mumtaj Begam based?
Mumtaj Begam is based in Singapore, Singapore, Singapore while working with Eelium Engineering Pte LTd.
What companies has Mumtaj Begam worked for?
Mumtaj Begam has worked for Eelium Engineering Pte Ltd, Nozomi Networks, Grab, Terrabit Networks Pte. Ltd., and Hcl Insys Pte Ltd.
How can I contact Mumtaj Begam?
You can use AeroLeads to view verified contact signals for Mumtaj Begam at Eelium Engineering Pte LTd, including work email, phone, and LinkedIn data when available.
What schools did Mumtaj Begam attend?
Mumtaj Begam holds Bachelor Of Science In Cyber Forensics, Information Security And Management And Business Information, Information Technology from Murdoch University.
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